Manager: Performance Improvement

Join Our Team at Mercy Medical Center – Now Hiring a Manager: Performance Improvement!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

The Performance Improvement Manager will be supporting Maryland Family Care operational programs, will assist in clinical practice standardization across Mercy Personal Physcian sites, monitor key performance indicators across sites, and assist the Director in Performance Improvement work. The Performance Improvement Manager will conduct themselves through the values of Mercy and empower team members to perform at the highest level of licensure ensuring best practice and a culture of high reliability and patient safety.

We are looking for a self motivator that has strong interpersonal and communication skills, Medical Assistant experience, experience in training others, and someone that is naturally inquisitive and forward thinking. 

-Optimize clinical best practice across all sites by developing practice standards for the ambulatory setting and training clinical team members across Mercy Personal Physician sites
-Develop and monitor key performance indicators of clinical team members
-Assess individual clinical team member performance via observations, providing consistent feedback and reassessment  
-Maintain the General Vaccine and Flu Programs by processing supply requests and submitting invoices on a regular basis
-Maintain consistent communication with sites, suppliers, accounts payable, and leadership regarding the vaccine program 
-Assist the Director in Performance Improvement work through the lens of lean six sigma methodologies, including but not limited to: time studies, observations, general mistake proofing, etc.

Education Requirements:

-Must possess a high school diploma or GED.

-Must possess a degree in Bachelor of Business Administration or Science Degree in Healthcare or related field- 5 years of progressively increasing management experience can replace the education requirement. Masters in Healthcare Administration, preferred.

Minimum Qualifications:

-MA Certification
-Clinical Supervisor Experience minimum 3 years
-Able to travel to all hub sites as needed
-General Knowledge of Microsoft Office
-Strong Interpersonal Skills

Preferred Qualifications:

-Lean Six Sigma Certification 

Benefits Eligibility is based on your scheduled FTE status and Job Category

-Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
-403(b) retirement plan with generous company match and “catch up” provision
-Paid Time Off (PTO) & company paid holidays
-Tuition reimbursement
-Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
-Employer paid Short & Long Term Disability benefits for eligible employees
-Voluntary Benefits
-Discounts on auto & home insurance and Verizon plans
-Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.