Manager, Pharmacy (31141)

Job Title: Pharmacy Manager

Department: Administration

Immediate Supervisor Title: Managing Partner

Job Supervisory Responsibilities: Pharmacy Technician and Pharmacy Assistant

General Summary: The Dispensary Manager is responsible for overseeing daily operations, managing staff, managing inventory, ensuring compliance with all applicable regulations, and delivering an exceptional customer experience at our in-office dispensary. This individual will play a crucial role in maintaining the efficiency and profitability of the dispensary while fostering a safe, professional, and positive work environment.

Job Responsibilities:

Operational Leadership:

• Oversee the daily operations of the dispensary, including opening and closing procedures.
• Ensure efficient inventory management, including ordering, receiving, storage, and accurate inventory tracking.
• Maintain a well-organized, clean, and compliant dispensary environment.
• Develop and implement standard operating procedures (SOPs) to optimize efficiency, maintain high standards for cleanliness, orderliness, and security.
• Work collaboratively with healthcare providers and dispensary staff to improve workflow and patient satisfaction.
• Participate in team meetings to discuss operational improvements, customer service initiatives, and compliance updates.
• Train and supervise any junior administrative staff or interns, if applicable.

Staff Management and Development:

• Recruit, hire, and train staff, and oversee their performance evaluations.
• Foster a positive and collaborative work environment.
• Provide leadership and professional development opportunities for team.
• Provide regular training sessions on product knowledge, customer service, and compliance.
• Create work schedules and manage employee hours to ensure adequate staffing levels.

Customer Service and Engagement:

• Deliver an exceptional customer experience by ensuring high-quality service and addressing customer concerns or complaints in a professional manner.
• Act as a knowledgeable resource for customers, providing product information, education, and recommendations based on customer needs.
• Promote a positive brand image by representing the dispensary professionally within the community and with customers.
• Address and resolve customer complaints or concerns professionally and promptly.

Compliance and Regulatory Adherence:

• Ensure patients are routed to correct providers in a timely fashion
• Coordinate with front desk and providers to create efficiency in patient flow
• Ensure all dispensary operations are compliant with local, state, and federal regulations.
• Maintain accurate records, including customer data, sales records, and inventory counts as required by law.
• Train staff on regulatory requirements, ensuring strict adherence to health, safety, and security protocols.
• Conduct regular audits and inspections to identify potential compliance risks and address them promptly.
• Coordinate with regulatory bodies for scheduled inspections and address any issues or improvements as needed.
• Ensure that all staff are trained in relevant health and safety procedures, including handling of controlled substances.
• Ensure dispensing physicians and facility licensing renewals are completed.
• Complete all aspects of PBM re-credentialing.
• Ensure all PBM prescription validations and audit requests are completed.

Financial Management and Reporting:

• Track claim payments and supply data for billing team posting.
• Work closely with the leadership team to ensure accurate and timely reporting of all financial purchase transactions when requested.
• Process patient payments, manage billing, and reconcile daily transactions.

Inventory Management:

• Ensure staff completes all office opening and closing procedures
• Oversee inventory management processes, including ordering, receiving, stocking, and tracking of products.
• Monitor product levels and reorder stock as necessary to prevent shortages while minimizing overstock.
• Implement procedures to prevent loss and shrinkage, ensuring accurate record-keeping and reporting.
• Conduct regular audits to track inventory usage, minimize waste, and identify potential shortages.
• Implement and manage an inventory management system to keep an accurate, real-time record of stock.

Other duties as assigned.

Education: High school diploma or equivalent; Bachelor's degree in business, management, or a related field preferred.

Experience:

• Supervision: 3 years (Preferred)
• Dispensary Operations: 2 years (Preferred)

Knowledge: Strong understanding of dispensary operations, inventory control, product knowledge, and regulatory compliance.

Skills:

• Excellent leadership, interpersonal, and communication skills.
• Proficiency in inventory management, POS systems, and financial reporting.
• Strong problem-solving abilities and detail-oriented approach to compliance and record-keeping.
• Ability to work flexible hours, including weekends and holidays.
• Excellent organizational and time-management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Exceptional interpersonal skills, with the ability to build and maintain strong customer and employee relationships.
• High attention to detail, especially regarding compliance and record-keeping.

Work Environment: Work performed in an office environment. Involves frequent contact with staff and patients.

Mental/Physical Requirements: Manual dexterity for office machine operation including computer and clinical equipment; stooping, bending to handle patient's mobility to complete errands or deliveries, or sitting or standing for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.