Manager, Physical Security

About Us

We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion & Diversity Statement.

We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do.

Job Description

Manager, Physical Security

Job Purpose

Job Purpose

Responsible for overseeing all aspects of the companys physical security strategy for retail stores, warehouses, and store support center and field offices. This includes responsibility for the capital expense and repair budgets, developing written specifications, layout and design for all systems and to ensure all installations and repairs are made to TWDC standards. Additionally, the leader will be responsible and oversee building security for the Store Support Center, I.T. Technology Center and satellite office locations.

Essential Responsibilities

Percent Of Responsibilities

Responsibility

% Of Time

Develop, implement and manage the company¿s physical security strategy for all stores, corporate headquarters regional offices and warehouses. This includes developing the design, written specifications, and scopes of work for all projects. Identify best in class solution providers and manage these relationships to insure all new and replacement systems are installed per company written specifications. Ensure physical security repairs are made within reasonable lengths of time and at contractual costs agreed upon. Ensure all NFPA 72 Fire Inspections are completed on time, based off regulatory requirements and that repairs on failed devices identified are made expeditiously. Manage and track the replacement of all equipment in stores.

40%

Manage building security for the Store Support Center, I.T. Technology Center and TWDC satellite offices. Work closely with security service providers to ensure contracted guard service is scheduled for both locations and work closely with Security Supervisor to ensure guards are executing to company standards. Assist with the development and implementation of store Life Safety training and certification programs and critical incident response. Participate in on-boarding and conduct presentations on safety to all newly hired associates. Conduct high profile occupational fraud investigation in the Store Support Center as needed.

30%

Develop and present for approval the annual capital and store security expense/repair budgets. Manage both the capital and store expense lines (new installations and repairs) and successfully meet the plan for both. Execute a process designed to track and manage physical security invoices to include proof of delivery on maintenance, repairs and newly purchased equipment. Work with accounting and provide reporting metrics to measure and monitor spend on a period bases highlighting those expenses that have cost overruns or are being underspent.

20%

Develop and implement training programs and provide guidance to store and asset protection associates regarding newly installed physical security equipment (e.g., key controls, alarm systems, digital CCTV and covert surveillance equipment). Work closely with construction for all new stores and major remodels placing a strong emphasis on safety for customers and team members while minimizing losses. Defend the company and testify in depositions and/or court hearings as the subject matter expert on all of the above.

10%

Disclaimer

Performs other job-related duties as assigned.

Qualifications

Required Education

Required Education

Course of Study

Bachelors Degree

Criminal justice, business administration, Forensic Accounting

Preferred Education

Preferred Education

Course of Study

Bachelors Degree

Criminal justice, business administration, Forensic Accounting

Relevant Experience

Relevant Experience

Supervisory Experience

6 - 10 yrs minimum

1 - 5 yrs minimum

Language Requirements

Language(s) Required

Language(s) Preferred

English

English

Knowledge, Skills & Abilities Required

• Exceptional knowledge of physical security systems and software.
• Strong operational background in retail stores, distribution centers and corporate offices.
• Proven experience handling Requests for Proposals (RFP¿s) contractor bids, proper invoicing, accounting and expense controls.
• Ability to manage and direct multiple physical security installation and repair projects simultaneously to drive solutions that meet or exceed business expectations and deliver project milestones on-time and within budget.
• Strong leadership skills and ability to work cross functionally with Construction, Store Design, Operations and the Asset Protection field teams.
• Excellent analytical, organizational and investigative skills.
• Strong PC skills including working knowledge and proficiency with Microsoft Office products and in particular excel and PowerPoint.

Knowledge, Skills & Abilities Preferred

Environmental Factors

Department

Asset Protection

Environmental Factors

SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.

Location and Travel Requirements

Location

Travel Percent, Overnight & Motus

Travel Percent

Overnight

Motus Eligible

Addendum

Space for unique knowledge, skills, and abilities or to accentuate differences between jobs with same titles in different departments.

Addendum