Manager Plumbing

Brand Overview:

Mercurio Heating & Air and G&G Heating have proudly served the Seattle area for decades. Known for technical expertise, customer trust, and innovative service, these two brands bring together a legacy of excellence in the Pacific Northwest. As part of TurnPoint Services, employees gain the resources of a national platform while thriving in a supportive, locally rooted culture. We foster teamwork, training, and long-term career development. Join Mercurio + G&G — where Seattle’s trusted service builds lasting careers.

Role Overview:

Manager Plumbing (2025-1098)

 

Role Overview

 

• We are currently seeking a high-level experienced Plumbing Service Manager with a reputation for excellence. Serving as a leader, motivator, trainer, recruiter, and sales driver, the Service Manager inspires their team to provide customers with superior service. If you are a Plumbing Service Manager that takes pride in the work you do and have a desire to be valued for your contributions to the team then we want to talk to you. This position handles hiring and developing staff, inclusive of setting and maintaining goals/standards, production monitoring, and analysis, and obtaining and sharing product knowledge on services.The ideal candidate will have a strong background with plumbing & drain systems, exceptional leadership skills, and a customer-focused approach.

 

 

 

What You Bring

 

• ·        5+ years of service manager experience - Plumbing or skilled trades background - Flexible and multitask oriented; the workload may change quickly and will require a willingness to respond accordingly. - Possess the ability to inspire both personal and professional growth in our team members. - Ability to drive team performance to achieve all business goals and objectives. - Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment. - Excellent organization skills, accuracy, and dependability - Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint). - Exceptional follow-through capabilities - Knowledge of OSHA safety rules and regulations - Valid Driver's License and clean driving record

 

 

 

Key Responsibilities

 

• Provide technical assistance to Technicians when requested or when necessary to ensure high quality of service to customer - Lead, direct, and motivate department to reach their highest level of potential and achieve maximum motivation and attitude within service department - Invest time on personal development to increase personal leadership within departments - Provide ongoing technical and safety training to ensure we maintain the level of knowledge and skills to do quality work, promote a safe working environment and prepare for future growth - Ensure all Technicians have the necessary tools, equipment, and manpower to maximize their potential to provide the highest quality service to our customers as possible - Work with the dispatch department to make sure the right technician goes to the right job. - Manage and guide service technicians, as well as maintain involvement with call Center Manager, Lead Coordination, and Dispatch Center Managers daily - Consistently provide service and sales performance support to the techs via ride a longs, site visits, and coaching calls - Promote enthusiasm and brand loyalty during daily huddles, team meetings and 1:1's - Help develop annual budgets, control expenses, and meet or exceed plan. - Ensure sufficient staff levels to meet ongoing customer demand and seasonal spikes. - Train, develop and hold your team accountable to exceptional customer satisfaction and performance standards. - Oversee customer issue resolution including site visits, oversight of repairs, and follow ups - Other tasks and responsibilities as required to maintain efficient department operations

 

 

 

Licenses & Certifications

 

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Why You'll Love Working Here:

• Comprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.

• Real Growth Opportunities: With more than 60+ strong local brands behind you, you’ll have the chance to grow your skills, take on new responsibilities, and build a long-term career.

• A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.

• Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.

• Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.

• Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you’ll always know where you can grow next.

• Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.

• Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.

• Safety First: A safety-first mindset built into every process so you go home safely every day.

• Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.

• Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.

• Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.

 

EEO Statement:

 

 

 

Equal Opportunity Employer

 

We are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.