Manager, Practice Operations, Full Time - 8am-4pm, Gastroenterology, Summit

Single Cost C enter and or location/region

• Oversees leaders and team members at a single location and/or region Budget

Responsibility:

• Assists Senior Manager with budget adherence, monitoring and preparation.
• Has financial accountability for day-to-day operations as set in budget.
• Coordinates procurement of supplies and equipment and maintains appropriate

inventory management and budgetary controls.

• Complies with AMG financial policies and procedures related to cash collections and

reconciliation and ensures necessary cash controls are monitored and adhered to.

Authority/Decision Making Level:

• Assures adherence to organizational guidelines, policies and procedures.
• Develops office protocols for day-to-day operations.
• Prioritizes and organizes work to meet changing priorities.
• Ability to prioritize and multi-task with a minimum of supervision.
• Seeks guidance as appropriate. Makes decisions that are timely and consistent with

department, objectives, policies and procedures. Communicates decisions to

appropriate leadership. Exercises independent judgement on basic or moderately

complex issues related to job. Supervisory Responsibility:

• Manages team members and has responsibility for the hiring, firing, performance

management and results for the practice/department. • Orients, trains, assigns,

schedules, directs and supervises departmental team members. With leaderships

approval, develops the organization's culture of quality, safety, ethics, privacy,

security, and confidentiality.

• Implements company/departmental objectives. Problem Solving:
• Makes appropriate decisions, using available resources, to achieve positive

outcomes for patients, visitors, and team members in balance with sound business

practice.

• Makes recommendations for changes in the current departmental systems and

processes and contributes ideas and suggestions for solutions to the current system

problems.

• Responds to urgent, impromptu and unplanned situations by assessing their level of

importance, instituting appropriate action and informing appropriate management.

• Prepares incident/occurrence reports as necessary. • Communicates decisions to

appropriate management. Information Management:

• Demonstrates working knowledge of all automated systems which support daily

operations and reporting. Revised: 11/15/24

• Ensures all team members are proficient in the use of automated systems and

coordinates initial and ongoing training and certification if necessary, of team

members. Working Conditions:

• Work in a typical office environment where there are limited physical discomforts

due to temperature, noise, dust and the like.

• Possible exposure to communicable diseases, hazardous materials, and

pharmacological agents with little likelihood of harm if established health precautions

are followed.

• Work requires ability to stand, walk, or sit for extended periods of time. Personnel

Management:

• Manages hiring, supervision, performance evaluation, and discipline for the assigned

team members in a fair and consistent manner.

• Promotes good employee relations and solves departmental problems.
• Ensures department is appropriately staffed.
• Reviews, evaluates, and monitors work schedules, workflow and duty assignments

of personnel and effects changes as necessary.

• Keeps team members informed of organization''s mission, objectives and goals.
• Conducts monthly team members meetings to ensure there is open and constructive

communication.

• Promotes high employee engagement and safety culture within the center. Daily

Operations:

• Works closely with team members and clinicians to develop and implement common

priorities and goals for the department to enhance customer service, maximize

operational efficiency and ensure high quality standards.

• Demonstrates competence in all essential functions of the team members. •

Oversees the implementation of system capability to support front end operations and

communications to appropriate parties. Continuous Improvement of Operations:

• Works with Senior Manager, clinicians, team members and customers in

implementing appropriate measures to correct perceived service deficiencies.

• Reviews department practices, quality of work performed, production schedules, and

makes changes as needed to improve services.

• Monitors templates/schedules for access and make recommendations to ensure

department is meeting access standards. Budget and Fiscal Responsibility:

• Monitors actual expenditures against the budget. • Complies with AMG financial

policies and procedures related to cash collections and reconciliation and ensures

necessary cash controls are monitored and adhered to. Customer Service Issues:

• Monitors patient complaints and issues to identify opportunities for service

improvement.

• Works effectively with other departments in order to solve problems
• Other duties as assigned

Atlantic Medical Group is a physician-led and physician-governed organization that delivers the highest quality health care, at the right place, the right price, and the right time. We are a multispecialty physician group with more than 1,000 doctors, nurse practitioners and physician assistants at over 300 locations throughout northern and central New Jersey and northeast Pennsylvania. Our mission is to deliver exceptional care recognizing the unique needs of all those we serve. Our vision is to achieve the best outcomes with our patients at the center of the physician-led team, driven by service, innovation and continuous learning.

Our integrated network offers seamless access to Atlantic Health''s entire health care continuum and our nationally and regionally ranked hospitals. In collaboration with Atlantic Health, several of our practices offer urgent care and walk-in services.

In addition to primary care physicians, the team includes specialists that care for patients in all aspects of their health from pediatrics to geriatrics and everything in between. We make health decisions easier for patients with enhanced access to referrals.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

Required:

• High school diploma or equivalent required
• 3 years of healthcare and supervisory experience

Preferred:

• Bachelor''s degree preferred
• Knowledge of Microsoft Office
• Critical Thinking
• Ability to multitask and prioritize work