Manager Process Excellence

Puget Sound Energy, Inc

Bothell, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Alliance/Partner Management, Alternative Energy, Analysis Skills, Artificial Intelligence (AI), Benchmarking, Business Performance Management, Business Plan, Business Solutions, Change Management, Coaching, Communication Skills, Competitive Analysis/Strategy, Continuous Improvement, Cost Control, Cross-Functional, Customer Experience, Customer Support/Service, Data Quality, Economics, Energy Efficiency, Finance, Industrial Engineering, Leadership, Management Consulting, Management Strategy, Matrix Management, Mentoring, Microsoft Office, Multitasking, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Organizational Skills, People Management, Problem Solving Skills, Process Improvement, Process Management, Project Planning, Project/Program Management, Recruiting Strategy, Resource Management, Resource Utilization, SAP, Set Goals, Strategic Planning, Talent Management, Team Building, Team Lead/Manager

LOCATION

Bothell, WA

POSTED

30+ days ago

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sTransformation & Strategy Enablementteam is looking for qualified candidates to fill anopenManager Process Excellenceposition!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.
Job Description

Puget Sound Energy has set an aspirational goal of being a Beyond Net Zero Carbon energy company by 2045, inline with our "north star" of being our customers' energy partner of choice. Our first major milestone is 2030, which we'll reach by executing the PSE 2030 strategic plan. We have built this strategy as an input to our broader Clean Energy Implementation Plan (CEIP), which shapes the roadmap for achieving both our 2030 and 2045 clean energy goals.

Process Excellence transforms how PSE works by continuously identifying and implementing process design and improvements that optimize resource utilization, reduce costs, and deliver impressive customer experiences. We seek a manager to lead the evolution of the Process Excellence team.

As a critical part of the newly established Transformation Strategy and Enablement (TSE) group, Process Excellence joins teams focused on aligning strategy, benchmarking, performance, process, people, and training to improve delivery for customers, employees, and shareholders. Process Excellence connects long-term strategy with optimized daily execution of PSE's business plan.

As Manager of Process Excellence, you'll lead a team that drives cross-functional improvement initiatives in collaborations with stakeholders, process owners, and other departments. Types of engagements for this team include:

Leading process improvement projects;
Facilitating process improvement meetings;
Coaching team through process improvement methodologies; and
Providing guidance on standard process improvement templates and guidelines.

Job Responsibilities

Safety & Team Leadership

Champion safety culture and ethical standards across all operations.
Set performance expectations and drive accountability for business results.
Develop talent through coaching, feedback, and strategic staffing decisions.
Build team capabilities and utility industry expertise.

Measurable Business Outcomes and Continuous Improvement

Drive continuous improvement through data-driven process optimization and strengthening enterprise capability for leading this change.
Establish and implement process excellence standards across the enterprise.
Lead cross-functional initiatives to enhance work planning and resource allocation.
Deliver scalable solutions aligned with strategic objectives.

Strategic Partnership

Build influential relationships across the organization to advance process improvements in cost management, performance efficiency, ownership alignment, and other high-priority areas.
Collaborate with Enterprise Performance Management, Organizational Change Management, Transformation Strategy, and Operational Training teams to ensure smooth execution of PSE strategic plan.
Leverage market intelligence and competitive insights to inform team direction.

Minimum Qualifications

Bachelor's degree in business management, engineering, operations management, or other related field; or an equivalent combination of education and work experience.
Ten (10) years of experience in project management, business management, program management, consulting, industrial engineering, or other related field.
Five (5) years of experience in operations, process improvement, and/or customer service.
Demonstrated experience and passion for continuous process improvement, data integrity, and organizational change management.
Knowledge and understanding of technology concepts in conjunction with business considerations.
Strong leadership, mentorship, and coaching skills.
Strong skills in MS Office suite and enterprise business systems.
Ability to communicate effectively, both verbally and written, at all levels of an organization.
Strong problem solving, organization, and analytical skills.
Adept at multi-tasking and working within a matrix organization structure.

Desired Qualifications

Master's degree in business, economics, finance, or other related field.
Experience with Kaizen, Lean Six Sigma, or other equivalent process improvement methodologies.
Supervisory or managerial experience.
Experience with AI and its opportunities for optimizing internal processes.
Experience with IT business improvement projects.
Familiarity with utility operations.
Working knowledge and understanding of service provider concepts.
Understanding of SAP, SAP/BW.

Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is$106,600.00-$253,200.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year.Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

About the Company

Puget Sound Energy, Inc

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