Job Description
Job Description
Title: Manager, Process Improvements & Project Management
Requisition #: 682169
Location: Philadelphia, PA, US
Career Area: Corporate + Field Support
Information at a Glance
Job Description
HR Operations is scaling its process improvement and project management. This role drives the operational backbone of that work, turning strategy into structured projects, standardizing how HR measures and improves its own processes, and giving field HR and managers tools that actually work day to day.
This is an individual-contributor role with high visibility to HR leadership. Youll report to the Director of HR Operations & Strategy and work across US HR Operations and HR Business Partners to close process gaps, run improvement projects end to end, and build the discipline (metrics, documentation, governance) that helps HR operate.
Job Responsibilities
- Lead process improvement projects across HR Operations, Talent Acquisition, and Employee Relations - from problem definition and root-cause analysis through pilot, measurement, and standard-work handoff.
- Apply appropriate Lean/Six Sigma methodologies (DMAIC, process mapping, root cause analysis) to reduce cycle time and error rates in HR transactional and case-management processes (e.g., HR call center intake, I-9/E-Verify compliance workflows, offer/onboarding processing).
- Manage cross-functional projects on a defined cadence - charters, milestones, gate reviews, and stakeholder reporting - for initiatives tied to the FY27 HR Strategy portfolio and other HR Ops priorities.
- Support the project intake process for HR Operations - evaluating incoming requests from US HR Operations and HR Business Partners scoping and prioritizing against capacity, and routing approved work into the active project pipeline.
- Document and standardize processes - writing SOPs, job aids, and manager-facing guides that hold up in the field, not just in a binder.
- Facilitate improvement workshops and focus groups with HR Ops staff, field HR, and business partners to surface friction points and co-design fixes.
Qualifications
- 5+ years in process improvement, project management, or HR operations, with at least 2 years leading improvement projects directly (not just supporting them).
- Six Sigma Black Belt certification strongly preferred, particularly one earned through a corporate program at an organization with a well-established Six Sigma track record. Certifications from ASQ, IASSC, or an equivalent university/professional-body program will be considered. Internally-issued or vendor "belt" certificates lacking this kind of credible backing will not be considered equivalent.
- Demonstrated project management experience - PMP or equivalent formal training preferred, but proven delivery track record on cross-functional projects is the bar, not the credential alone.
- Advanced PowerPoint skills and Excel skills (formula-driven trackers, dashboards, pivot-based reporting) required.
- Strong written communicator who can produce field-ready, plain-language documentation - not academic process theory.
- Comfortable operating with a director as your primary stakeholder and driving your own project pipeline with minimal day-to-day oversight.
Preferred
- Prior experience supporting a large, distributed, field-heavy workforce (multi-site services, hospitality, retail, or similar operating environments).
- Experience with sprint-based or Agile-adjacent project cadences (charters, gate reviews, WIP limits) in a corporate function.
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Numbers & Facts
| Location | Philadelphia, PA |
| Industry | Food and Beverage Production |
| Company Size | 10,000 employees or more |
| Year Founded | 1936 |
| Website | https://www.aramark.com/ |
About Company
We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.
Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.
Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.
Beyond great service
Another key part of what makes us different is something we call service excellence.
To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.
We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.
Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.
We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.
The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.
Skills
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