- Oversee the procurement process, including sourcing, evaluating, and purchasing software, services, and tools.
- Develop strategies to optimize procurement and negotiate favorable terms.
- Create, negotiate, and manage contracts with vendors and clients to ensure compliance and value.
- Update and maintain contract templates to align with organizational goals.
- Build and maintain strong relationships with vendors to ensure high-quality service delivery.
- Monitor vendor performance and resolve issues to maximize value for the company.
- Document and update onboarding processes for new clients, such as initial setup workflows and service integration plans, to enhance team integration and efficiency.
- Develop project scoping processes using SharePoint and Power Automate.
- Create detailed sales process documentation to standardize workflows, utilizing Visio or similar software for process mapping, workflow visualization, and efficiency analysis.
- Maintain and manage a SharePoint-based CRM for the sales team.
- Proven experience (5+ years preferred) in business analysis, procurement, contract management, and vendor management, ideally within the technology or Managed Service Provider (MSP) industries.
- Strong proficiency in SharePoint, Power Automate, and CRM tools.
- Experience in project management, particularly migrations or large-scale implementations, with certifications such as PMP or Agile preferred.
- Exceptional communication and negotiation skills.
- Ability to balance strategic planning with hands-on technical and operational tasks.