Business Administration, Business Continuity Planning (BCP), Business Intelligence, Computer Science, Continuous Deployment/Delivery, Continuous Improvement, Cross-Functional, Customer Relations, Decision Support, Documentation, Emergency Response, Information Systems/Technology IS/IT Administration, Inventory Management, Leadership, Operational Support, Operations Management, Performance Analysis, Product Development, Product Engineering, Product Lifecycle, Project/Program Management, Regulatory Compliance, Reporting Dashboards, Research & Development (R&D), Schedule Development, Standard Operating Procedures (SOP), Technical Consulting, Technical Operations, Technology Analysis, Testing, Time Management
Manager, Product Development (SunPass Program Lead)
- Responsible for managing the lifecycle of SunPass products, solutions, and applications, ensuring they meet business requirements and align with the SunPass Operations roadmap.
- Oversees product development activities, reporting standards, and operational governance while coordinating with cross-functional teams to deliver high-quality, customer-focused solutions.
- Acts as a liaison between SunPass Operations, Toll Operations leadership, and technical teams to ensure timely delivery, continuous improvement, and compliance with established standards.
Essential Duties & Responsibilities:
Product Development & Delivery
- Manages research and development activities related to the design, enhancement, and qualification of SunPass products and solutions.
- Works with cross-functional teams to ensure fulfillment of product requirements and transition products from development to commercialization.
- Assists in determining product delivery and deployment schedules for new releases, feature updates, and maintenance cycles.
- Acts as a technical consultant to the SunPass Operations team, leading testing and evaluation of innovative technologies.
- Ensures technology and product specifications align with SunPass business objectives.
- Oversees product delivery, managing schedules and tasks related to all aspects of product development.
Operational Governance & Reporting
- Develops and maintains a centralized inventory of SunPass products, solutions and applications.
- Captures and tracks SunPass Operations initiative updates in compliance with reporting standards.
- Monitors input from all business units to ensure products meet functional and performance requirements.
- Identifies opportunities for improvement and lifecycle replacement needs; prepares documentation and summaries for leadership visibility.
- Collaborates with Toll Operations Business Intelligence team to develop dashboards and reporting tools for program performance monitoring.
- Ensures Standard Operating Procedures (SOPs) are created and maintained, establishing a lifecycle process for updates.
Strategic Support & Emergency Response
- Gains detailed knowledge of all facets of SunPass Operations to support decision-making and implementation of initiatives.
- Serves in times of emergency to support state response efforts and ensure continuity of operations.
Education:
Bachelor's or Master's Degree in Computer Science, Information Systems, Business Administration, Operations Management, Project Management or other related field.
Experience:
- A minimum of 7 years of tech industry, product engineering, operations, technology integration, or other related work experience.
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ECA Staffing Solutions, Inc