Manager: Product Sales & Services

Vail Resorts

Bennington, NH

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JOB DETAILS

SALARY

$50,165–$71,664 Per Year

SKILLS

Analysis Skills, Autoscaling, Budget Management, Business Skills, Business Strategy, Career Development, Coaching, Communication Skills, Continuous Improvement, Customer Relations, Delivery Management, Detail Oriented, Emerging Technology, Employee Assistance Plan, Employee Benefits, Hospitality and Tourism, Leadership, Onboarding, Operational Expenditure (OPEX), Operational Strategy, Operations Management, Organizational Culture, Performance Management, Process Improvement, Profit & Loss, Retail, Sales, Service Delivery, Strategic Planning, Succession Planning, Team Lead/Manager, Team Player, Training/Teaching, Trend Analysis, Workforce Management

LOCATION

Bennington, NH

POSTED

3 days ago

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://jobs.vailresortscareers.com/content/Perks-and-Benefits/?locale=en_US)

Job Summary

The In-Resort PSS Leader will lead a resort-based PSS and parking teams and be responsible for executing the PSS strategy through strong operational excellence, workforce management, and standardized service delivery. The role will report directly to the resort GM and will be part of the in-resort leadership team supporting the GM/COO and Skier Services leader. The In Resort PSS leader will be held accountable for delivering an Experience of a Lifetime for our Employees and Guests, which, in turn, will drive Vail Resorts' worldwide growth and profitability.

In this capacity, the In Resort PSS Leader will be focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service de-escalation. In resort, leaders will maintain regular communication and partnership with the GM to provide continuous feedback and support the execution of the strategy.

Job Specifications:

+ Starting Wage: $50,165.00 - $71,664.00 + annual bonus

+ Employment Type: Winter Seasonal 2026/2027

+ Shift Type: Full Time hours available

+ Minimum Age: At least 18 years of age

+ Housing Availability: No

Job Responsibilities

+ Understand and execute on the vision, strategy, and roadmap for the evolution of in-resort Guest Service Delivery, including people, processes, and technology

+ Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey

+ Develop and implement the processes and reporting necessary to manage a function, and ensure that appropriate standards are in place to evaluate and optimize service delivery and service quality

+ Through strong communication and listening, serve as a consultative partner to resort leaders, line of business partners (Ski School, Scanning, etc), and external stakeholders to continuously improve and scale service delivery

+ Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality, and reduce operating expenses

+ Manage local budget and expenses

+ Create high-performing teams and a culture focused on value creation, delivering results, guest service, and leadership development for career progression.

+ Support the creation of an effective Guest Services organizational culture, including partnership with peers.

+ Develop high-performing teams by increasing the high-potential employee mix and ensuring solid succession planning.

+ Responsible for ensuring smooth and efficient parking operations while delivering a friendly, welcoming arrival and departure experience for guests and employees, continuously enhancing the overall parking experience.

Leadership qualities

+ Trusted partner: possesses the technical expertise, business acumen, communication skills, and good judgment to provide resort leaders with an objective and independent point of view on broader guest service issues. Has a proven track record of working well as a member of a team of leaders, an ability to influence major decisions through reasoned analysis, and good judgment about people and business issues. Able to constructively challenge and hold others accountable

+ Leadership and management: demonstrated track record of leading, motivating, and developing a team of high-performing professionals. Leads by example, possesses a strong work ethic, is collaborative, and embraces a passion-driven, results-oriented leadership model. Has high self-awareness, is decisive, and maintains authentic humility. Possesses energy, drive, and an ability to execute. Is flexible, agile, and resilient, and can adapt quickly in a rapid-paced executive-level environment. Embraces personal leadership development, with an openness to stretch and pursue leadership range and flexibility.

+ Passion for Vail Resorts’ business strategy and product.

Approach & Behavior—cultural characteristics:

+ Strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.

+ A brave, ambitious, and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.

+ A skilled communicator and relationship builder who is a global perspective and can connect with all levels and areas of the organization around the world.

+ Able to engender trust and respect quickly as an organizational leader who encourages autonomous leadership in her/his team and direct reports. A strong builder at both the organizational level and the individual level.

+ Performance-driven and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly complex business environment and competitive marketplace.

+ Experienced team leader who continuously aligns team priorities, holds team members accountable to achieve their best performance, and coaches team members to grow and develop.

Job Requirements

+ Bachelor’s degree preferred or equivalent experience

+ 5 years relevant experience

+ 3-5 years of leadership experience, managing teams

+ Proven ability to lead and inspire a team with a focus on team engagement and development

+ Strong operational management capabilities and experience managing large delivery-focused teams, both internal and external

+ Ability to set strategic vision and operationalize the vision into an execution plan/roadmap

+ Proven ability to make judgment calls and sound, ethical decisions, displaying a heightened level of responsibility, confidentiality, integrity, and professionalism

+ Strong attention to detail and high work standards in support of accurate, flawless delivery

The expected pay range is $50,165.00 - $71,664.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

_Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._

_Requisition ID 515340_

_Reference Date: 07/07/2026_

_Job Code Function: Product Sales & Services_

About the Company

Vail Resorts

Vail Resorts, Inc. is the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations. At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Sports and Physical Recreation

WEBSITE

https://jobs.vailresortscareers.com/

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