Manager, Project Management

Memphis Light, Gas and Water Div.

Memphis, TN

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Billing, Change Management, Coaching, Commissioning, Comparative Analysis, Continuous Improvement, Cost Control, Cross-Functional, Customer Experience, Data Analysis, Equipment Selection, Establish Priorities, Financial Operations, Leadership, Maintain Compliance, Operations Management, Performance Management, Procurement Strategy, Project Planning, Project Tracking, Project/Program Management, Quality Control, Regulatory Requirements, Reporting Dashboards, Resolve Customer Issues, Risk, Safety/Work Safety, Startup, Technical Delivery, Time Management, Vendor/Supplier Selection

LOCATION

Memphis, TN

POSTED

1 day ago

The Manager of Project Management will plan, organize, manage, control, and oversee the CEES Project Management Office (PMO), including operations of complex enterprise project functions and serving as the centralized “front door” for all CEES customer-impacting initiatives. This role ensures alignment with CEES strategic priorities and delivery of measurable outcomes to customer experience, employee experience, financial health, and operational excellence. Responsibilities include driving project planning: scope definition, estimating, scheduling, monitoring, cost control, quality control, safety, communications, procurement and contracting strategies, equipment and vendor selection, startup and commissioning, turnover to operations, warranty management, and integration. Serves as division expert on cross-functional project data and assets across varying scope and ensures alignment between business requirements and technology delivery CEES as business owner; IT/IS as delivery partner.ESSENTIAL DUTIES: Coordinate and provide assistance/consultation for CEES PM function; resolve internal/external stakeholder issues. Establish standardized project intake, prioritization, and governance to align resources to the highest value initiatives. Manage transition of completed projects to operations ensuring readiness, adoption, and sustained outcomes. Provide administrative leadership for staff, including selection, development, performance management, coaching, discipline, and change management. Lead portfolio of initiatives (Meter-to-Cash,AMI/MDMS, billing, digital customer experience, field operations) ensuring sequencing, dependency management, and minimal disruption. Prepare and present to Board of Commissioners, City Council, and stakeholders; deliver training; prepare and analyze comparative data. Develop PMO dashboards and reporting to monitor portfolio health, risk, financial performance, and outcomes; ensure timely closeout and after-action reviews for continuous improvement. Serve as liaison between CEES and IT/IS ensuring early engagement and shared accountability. Engage with employees, contractors, vendors, and customers to resolve issues and provide recommendations. Maintain awareness of policies and industry developments. Ensure safe work practices. Ensures compliance with organizational policies, procedures, and applicable regulatory requirements while supporting continuous improvement across the PMO environment. Perform other duties as directed.

About the Company

Memphis Light, Gas and Water Div.

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