Manager, Project Success

Reports To: Vice President, Project Delivery
Travel Potential: Minimal to Occasional Travel

Company Profile:

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

Job Summary:

As the Manager, Project Success, you will ultimately be responsible for leading the Project Success Management (PSM) team, driving operational excellence, and ensuring consistent project support across the organization. You will oversee process improvements, develop project support strategies, and partner with cross-functional leaders to deliver successful project outcomes. As the Manager, Project Success, your customers are project managers, field operations, engineering teams, executive leadership, and internal business partners, and you will make meaningful contributions to the company's success through operational leadership, process standardization, and continuous improvement.

Key Responsibilities (Including, but not limited to):

• Lead, coach, and develop a team of Project Success Managers (PSMs) across assigned regions or project portfolios
• Establish performance expectations, conduct regular one-on-one meetings, provide coaching, and complete performance evaluations
• Foster a collaborative, high-performing team culture focused on accountability, continuous improvement, and service excellence
• Lead the development, implementation, and continuous improvement of project support processes, playbooks, and operational toolkits
• Drive continuous improvement initiatives by identifying trends, lessons learned, and opportunities across multiple projects
• Monitor overall project portfolio health, identify systemic risks, and escalate issues requiring leadership intervention
• Champion the adoption of project management systems, documentation standards, and operational best practices
• Partner with Project Managers and functional leaders to proactively plan project support needs and resource allocation
• Establish and maintain standard operating procedures (SOPs) across project support functions
• Review project performance metrics, financial reports, and operational dashboards to prioritize team activities
• Develop reporting frameworks, key performance indicators (KPIs), and dashboards to measure Project Success team performance
• Establish escalation processes that ensure timely resolution of operational issues
• Represent the Project Success function during executive reviews by providing insights into project performance, risks, and improvement opportunities
• Serve as the primary liaison between Project Success, Operations, Project Controls, Engineering, Construction, Human Resources, and Training teams
• Support organizational readiness and adoption of new business processes and operational initiatives
• Additional responsibilities within functional scope based on business needs

Required Qualifications:

Education, Licensing, and Certifications

• Bachelor's degree in Project Management, Quality Management, Business Administration, or a related field

Experience

• Minimum of 5–7 years of progressive experience in project management, quality management, or project delivery
• Previous experience leading and developing high-performing teams
• Experience managing complex, multi-project portfolios in a fast-paced operational environment
• Experience partnering with senior leadership and cross-functional business teams
• Experience utilizing project management systems, financial reporting tools, and operational dashboards

Skills and Abilities

• Strong leadership, coaching, mentoring, and employee development skills
• Excellent written, verbal, presentation, and interpersonal communication skills
• Strong analytical, organizational, and problem-solving abilities
• Demonstrated ability to drive process improvement and operational consistency
• Ability to influence stakeholders at all organizational levels, including executive leadership
• Strong project management, planning, and prioritization skills
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Microsoft Project
• Experience with data analysis, reporting, dashboard development, and technical reporting
• Ability to manage multiple priorities while maintaining a customer-focused approach
• Strong collaboration and relationship-building skills across cross-functional teams

Preferred Qualifications:

• Lean Six Sigma Green Belt or Black Belt Certification
• Experience with Value Stream Mapping (VSM) or business process mapping
• Experience developing KPIs, dashboards, and visual management tools
• Experience supporting engineering, construction, telecommunications, or infrastructure projects

Physical Requirements:

• Ability to work in a remote office environment
• Ability to sit and work at a computer for extended periods
• Ability to travel occasionally as business needs require
• Ability to participate in meetings, presentations, and collaborative planning sessions
• Ability to perform the essential functions of the position with or without reasonable accommodation

Congruex Culture & Benefits:

Congruex's culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:

• Medical, Dental & Vision benefits with 70% paid by the company
• 401(k) with company match up to 4% and immediate vesting
• Flexible PTO for exempt roles & competitive PTO accrual for non-exempt roles
• 10 company paid holidays (9 standard and 1 floating)
• Company Paid Short-Term and Long-Term Disability coverage
• Company Paid Maternity & Parental Leave options
• Company Paid Basic Life Insurance (with employee paid voluntary options)
• Annual Safety Boot Program of up to $150 per eligible field employee per year
• Safety Points Program for eligible field employees redeemable in the company store
• Free wellness benefits like counseling, financial planning, and more

Additional Employment Information:

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Conditions to hiring may include but are not necessarily limited to background checks and drug testing.Top of FormBottom of Form