Manager, Projects - Location Based Entertainment

Position Purpose

The Manager, Projects in the Lead Capability supervises and supports the Fixed Market pillar.  This role provides oversight and guidance for project assignments and work with other Competency leaders to ensure the appropriate staffing of projects across Bands. The Manager is accountable for consistent, high-quality project delivery and must demonstrate a proven track record of successful project delivery - on time, within scope, and on budget.

They focus on successful project execution by ensuring team members are equipped with the working knowledge to excel in their role through their expertise with the TAIT Project Process, familiarity with the business operations, enabling team members through interoperability coordination per Competency, and by maintaining/implementing optimal training curriculum per Competency. Managers also mentor and coach within their Competency, guiding team members through project planning and execution, as well as leading by example via the TAIT traits and inclusive leadership framework.

• Monitor project performance within the team and provide feedback/coaching to ensure successful project delivery on time, within scope, and on budget
• Develop and maintain strong working relationships, providing mentorship and guidance
• Be a consistent presence, building and supporting the team to empower their successful delivery of projects
• Administrative duties for approving timesheets and keeping track of OOO requests ensuring project coverage
• Work with Market Leaders and across competencies to develop and implement standardized workflows, tools, and processes to optimize project efficiency and consistency
• Track department utilization and seek staffing opportunities to increase employee utilization
• Partner with project leads and cross-Competency Managers to ensure project needs are met
• Receive and direct team escalations to resolution in a timely and effective manner
• Work within and across Competencies to raise and address project issues proactively
• Ensure adherence to company policies, procedures, and delivery standards
• Administer annual performance review process
• Approve time off requests and ensure coverage during team member absences
• Identify career development and growth opportunities for team members within projects and across Competencies or Markets
• Provide feedback to employees to improve individual and team performance
• Encourage an inclusive culture that embraces the TAIT Traits and Standards of Care
• Promote a culture of safety and compliance, ensuring a safe and organized work environment
• Provide mentorship and coaching to develop high-performing team members
• Organize and manage workflows to ensure to ensure clarity of duties and responsibilities
• Actively engage in process development and optimization to enhance efficiency and quality
• Cascade organization process/procedure/direction clearly and consistently

• 5+ years of experience, including significant experience in Entertainment, Theatre, Theme Park, Location Based Entertainment, Marketing or Project or Construction Management.
• 3+ years of experience leading project teams or managing individuals, preferred
• Proven leadership capability with a track record of driving accountability and results
• Highly organized with the ability to manage multiple projects and project teams simultaneously
• Strong communication skills with the ability to engage effectively with team members, stakeholders and clients (verbal and written)
• Ability to travel and work across multiple sites or client locations as needed
• Familiarity with software systems such as MS Office, Box, SharePoint, Slack, Asana, Airtable, Epicor, SAP, Salesforce, Zendesk, Power BI, Tableau, Provus, Kantata.

Education: Bachelor's Degree Preferred