Position Overview
The primary responsibility of the Manager - Internal Maintenance is to manage the daily operations and the performance management of the hourly Internal Maintenance Team to achieve Department and Company goals and objectives with a focus on enhancing the guest experience.
All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.
Essential Duties & Responsibilities
- Prepare and manage the daily and on-call schedules to ensure proper coverage.
- Create and review scheduling reports and communicate pertinent data to department leadership.
- Complete the daily exception log for payroll.
- Manage daily labor costs to help ensure that they align with business levels and adjust to them accordingly.
- Utilize Virtual Roster and UKG to view Team Member schedules and attendance.
- Conduct daily inspections of assigned Team Member areas to help ensure the department's cleanliness standards are upheld. Ensure deficiencies are corrected and addressed appropriately.
- Review HotSos/Work Order reports to help ensure timely completion of repairs and report.
- Open/close the shift with the Team and issue/collect keys and radios.
- Deliver the Daily Serenade to the Team.
- Recognize Team Members for unmatched guest service and outstanding performance.
- Conduct regular property inspections, including Congress and the Pool, to help ensure the campus is maintained to the highest standards of cleanliness.
- Effectively resolve guest concerns quickly and appropriately and to the guest's satisfaction, escalating them where appropriate.
Additional Duties & Responsibilities
- Listen to and effectively resolve Team Member concerns, conflicts and other internal issues.
- Manage hourly Team Members, including the delegation of tasks and assignments and ensure their proper and timely completion.
- Promote and help ensure effective communication within the department. Inform Team Members and management about pertinent Company and department information.
- Interview prospective candidates, participate in the candidate selection process and work closely with department leadership to make sound hiring decisions and acquire the best talent available.
- Train Team Members on department standards, SOPs, and safe and proper equipment and chemical use.
- Ensure that department Tap Out Procedures are followed.
- Coach, counsel and issue Progressive Discipline when appropriate to promote continuous performance improvement.
- Identify, recommend and execute cost saving initiatives.
- Manage assigned projects and other actionable items to completion within provided deadlines.
- Conduct Departmental 30-60-90 Day Performance Reviews.
- Provide unmatched guest service at all times.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.
Additional Duties & Responsibilities
Additional Duties & Responsibilities
Company Standards of Conduct
All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.
Minimum Qualifications
- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High school diploma or equivalent. Bachelor's Degree in a relevant field of study is preferred.
- 5+ years managerial experience in hospitality, preferably in a 4 or 5 star property.
- Union experience preferred.
- Demonstrated experience in managing a large group of individuals.
- Ability to logically and independently plan, organize and complete work in a timely manner.
- Working knowledge of proper cleaning techniques and chemical handling.
- Working knowledge of all software systems used in PAD including, but not limited to, Microsoft Office, Outlook, Word and basic Excel.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends, holidays and overnights.
Physical Requirements
Must be able to
- Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.