Manager Public Safety

Find your line at Mt. Hood Meadows, where we turn passion into purpose by delivering unforgettable experiences in one of the Pacific Northwest's most stunning mountain settings. We believe in creating moments that matter - for our guests, for each other, and for the community. Apply today and join a team that fully embodies the mountain lifestyle.

Position: DPS Manager

Department: Department Public Safety

Reports to: Director of Patrol & Risk Management

Job Classification: Salaried, Year Round, Exempt

Job Summary

The year-round role of DPS Manager manages the department of Public Safety at Mt. Hood Meadows and Cooper Spur. The department detects potential sources of security and safety hazards, coordinates emergency response, resolves disturbances, intakes complaints, investigates incidents, compiles reports and elevates information for appropriate stakeholders and organizations., and the design and fulfillment of safety and security measures at Mt Hood Meadows and Cooper Spur. Functions as a key contributor of security initiatives aligned with the guest and team experience. Collaborates with regional agencies, USFS, Search and Rescue, State, County and Federal Law Enforcement, as well as MHM/Cooper Spur leadership on matters of emergency response and emergency preparedness.

Manager Role

Responsible for all aspects of the department's performance. Responsible for managing the Guest Services team, assigning the work, reviewing quality, planning, organizing, coordinating, managing activities of all aspects of the identified operations and implementing policies and procedures as directed by making recommendations for procedure changes to streamline processes and increase productivity including enhancing employees and guest satisfaction.

Core Competencies

• Guest Focused - Maintains a friendly, professional, and engaging attitude; anticipates and responds to guest needs.
• Team-Oriented - Collaborates effectively with others; values diverse perspectives; contributes to a positive and productive work environment.
• Adaptability - Adjusts quickly to changing priorities and conditions; maintains effectiveness in fast-paced or stressful situations.
• Accountability - Takes ownership of responsibilities and follows through on commitments; delivers high-quality work.
• Communication - Expresses ideas clearly and respectfully, both verbally and in writing; actively listens and asks questions to ensure understanding.
• Problem Solving - Identifies issues, evaluates options, and implements solutions efficiently and effectively.
• Mountain Stewardship - Respects the natural environment; follows sustainability practices and encourages responsible recreation.
• Safety Awareness - Demonstrates a strong commitment to safe practices and follows all established safety protocols.
• Emotional Resilience - Maintains composure and professionalism in high-pressure, fast-paced, or adverse weather situations.

Qualifications & Experience

• Minimum 21 years of age
• Valid Driver's License
• Ability to be insured as a driver by Mt Hood Meadows
• High School Diploma or equivalent
• Bachelors degree in criminal justice or related field, 4 years of experience in public safety officer role, or equivalent combination of education and experience in law enforcement, fire marshal or private security
• 2 years' experience in supervisory role
• Possess or ability to obtain DPSST Private Security Licenses (Unarmed, Manager)
• Proficiency in Microsoft Office Suite (Outlook, Teams, SharePoint, Excel, Word)
• Ability to commit to working weekends and holidays
• Must be comfortable with the changing dynamics of a seasonal business.
• Ability to work and stand outside for extended periods of time in adverse winter weather conditions
• Experience in performance evaluation, training programs and records management

Preferred Qualifications & Experience

• Previous experience in large public assembly facilities is highly desirable
• Hazardous Materials Training
• Fire prevention / Suppression training
• ODOT Traffic Control Training
• Parking operations experience
• Incident command / mass casualty training
• Working knowledge of emergency response
• Knowledge of key and lock systems
• Knowledge of Mt Hood Meadows permit area and surrounding
• Knowledge of Resort Operations and Mountain Operations
• Knowledge of radio communications systems

Essential Functions of the Job

Responsibilities

• Leadership

• Develop, plan and implement DPS goals, objectives and process.

• Uphold and promote the vision, mission and goals of the company

• Create and update security procedures

• Hire, train, coach and supervise public safety team

• Coordinate and establish a comprehensive training program for DPS staff

• Stay up to date on all Federal, State and County criminal and vehicle laws

• Property Security and Loss prevention

• Provide Loss Prevention for retail outlets and the company

• Assist with ticket fraud investigations

• Operate, maintain and monitor Security Surveillance System

• Investigate internet fraud

• Operate Radios, maintain radio inventory and repair

• Public and Team Safety

• Work closely with Human Resources to provide safe work environment for employees

• Crowd Control

• Respond to, deescalate and document guest conflicts

• Assist Ski Patrol with investigations and boundary enforcement

• Participate in Human Resources investigations

• Coordinate with County, State, Federal and Forest Service LEO's

• Enforce County, State and Federal Laws if applicable or upon LEO request

• Assist Law Enforcement with investigations: respond to court for trial as required

• Assist with Search and Rescue/ mutual aid Operations

• Serve as incident command as appropriate

• Provide excellent guest service and train team to be among the most knowledgeable individuals on-site to answer questions regarding most any operational subject at Mt. Hood Meadows (directions, events, pricing, food, etc.)

• Perform Additional Tasks as requested by the Director of Patrol and other members of the Director and Executive Team

• Carry out the Mission, Vision, Goals and Core Values of Mt Hood Meadows.

Physical Requirements:

Regularly walk, stand, sit, kneel, bend, crouch, crawl, stoop, balance, climb, and hike on steep and uneven terrain.

Reach with hands and arms, use hands for fine manipulation while wearing gloves, and safely operate manual and power-operated tools.

Lifting and/or carrying: regularly lift up to 40lbs independently and occasionally lift up to 75lbs with assistance.

Work around moving mechanical parts, machinery, fumes, and airborne particles.

Work outdoors in varying weather conditions and mountain environments.

Ability to perceive the relative distance of objects and maintain depth perception.

Ability to maintain close vision, peripheral vision, and adjust focus as required.

Ability to work in loud environments with exposure to power tools and machinery.

Mental Requirements

Frequent interactions with guests / Little to no interaction with guests

Ability to work with people under adverse circumstances

Ability to work as an integral part of a team

Communicate with guests about financial topics

Must be able to apply established protocols in a timely manner

Must be able to complete tasks in a noisy environment

Must be able to adhere to process protocols

Ability to exercise independent judgment and make decisions.

Ability to perform under stress and/or emergency situations

Ability to exercise independent judgement and make decisions

Ability to understand, remember and follow verbal and written instructions

Ability to multitask without loss of efficiency or accuracy

Ability to simultaneously address multiple complex problems

Ability to work effectively and efficiently in high stress and conflict situations

Ability to communicate effectively both orally and in writing

Ability to remain poised under all circumstances

Ability to complete assigned tasks without direct supervision

Working Conditions/Environment

Inside 50% of the time, outside 50% of the time

Ability to work in all weather

Works around moving machinery

Shared office space

Disclaimer:

This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Duties may be added, deleted, or modified at any time.

MHM is dedicated to fostering a consistent and enduring effort to create a welcoming and respectful environment for our team, guests, and community. Our hiring and recruitment efforts are designed to be equitable and accessible, and we actively seek ways to broaden participation in Snowsports for groups who have historically faced barriers.

If you need assistance with the application process, please reach out to us at jobs@skihood.com - were happy to help.