KDC is a network of best-in-class custom formulators and manufacturers of color cosmetics, skincare, haircare, bath & body, fragrance, deodorant, home, health, industrial, and auto care products. KDC delivers high-touch innovation, operational excellence, and speed to market to well-known and emerging beauty, personal, and specialty companies from coast to coast. KDC has its head office in Longueuil, Québec. In addition, KDC has 10 operating facilities located throughout North America. Altogether, the company employs nearly 4,800 talented and dedicated employees in North America.
Position: Quality Control Manager
Department: Quality Assurance/Quality Control
Reporting Structure: Reports: Director of Quality
Reporting to this position: Quality Control Team
BASIC FUNCTION
Ensuing all the products meet quality, safety, and regulatory standards. This role oversees quality inspections, laboratory testing, supplier quality, and compliance with GMP, FDA, and company requirements. The position also leads quality investigations, CAPA programs, and continuous improvement initiatives while maintaining accurate documentation and supporting operational excellence.
RESPONSIBILITIES
- Develop, implement, and maintain quality control procedures, standards, and quality management systems to ensure product consistency and compliance.
- Ensure compliance with GMP, FDA, ISO, and other applicable regulatory and customer requirements.
- Monitor adherence to company quality policies, specifications, and standard operating procedures (SOPs).
- Oversee inspection, testing, and approval of incoming raw materials and finished products.
- Review supplier documentation, Certificates of Analysis (COAs), and manage non-conforming materials, including quarantine and disposition activities.
- Monitor manufacturing processes and conduct in-process quality inspections to ensure products meet approved specifications.
- Investigate production deviations, non-conformances, and quality issues, implementing corrective actions as required.
- Review and approve laboratory testing results, including physical, chemical, microbiological, and stability testing.
- Authorize product release or rejection based on compliance with established quality standards and specifications.
- Manage QC laboratory operations, including supervision of personnel, equipment calibration, method validation, and testing activities.
- Investigate customer complaints and product quality incidents, performing root cause analysis and implementing effective CAPA programs.
- Evaluate supplier quality performance, conduct supplier audits, and collaborate with vendors to resolve quality-related issues.
- Maintain accurate, complete, and audit-ready quality documentation, including batch records, test results, specifications, reports, and SOPs.
- Lead, train, and develop QC staff while driving continuous improvement initiatives and monitoring key quality metrics such as defect rates, right-first-time production, batch rejections, customer complaints, audit compliance, and supplier performance.
SKILLS & ABILITIES
- Knowledge of GMP, FDA, ISO, and cosmetic industry quality standards.
- Experience in quality control, laboratory testing, and quality systems.
- Strong problem-solving, root cause analysis, and CAPA management skills.
- Supplier quality, audit, and compliance management experience.
- Proficiency in quality documentation and regulatory requirements.
- Strong leadership, team development, and communication skills.
- Excellent analytical, organizational, and attention-to-detail abilities.
- Proficient in Microsoft Office and quality management software.
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee is occasionally required to stand for prolonged periods of time (up to or in excess of one hour); walk; sit; use hands to finger, handle and feel objects, or controls; reach with hands and arms; balance; stoop; talk or hear. Specific vision requirements for the use of computer monitors include close vision, peripheral vision, depth perception, and the ability to focus. The employee may occasionally be required to lift and/ or manually move up to 25 pounds.
EDUCATION / TRAINING
Bachelor's degree in Science, Engineering, or a related technical discipline, with experience in quality control, manufacturing, or operations within the cosmetics and personal care industry.
This position is classified exempt.
Competitive Benefits Package
We offer a comprehensive and competitive benefits package designed to support the health, well-being, and financial security of our employees. Benefits include, but are not limited to:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Short-Term and Long-Term Disability Coverage
- Life Insurance
- Paid Vacation Time
- Paid Sick Leave
- Paid Holidays
- Performance-Based Annual Bonus
Eligibility and benefit offerings may vary based on employment status and company policy.
KDC-ONE is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law. I understand that employment with KDC-ONE Company is at-will, meaning that I or KDC-ONE Company may terminate my employment at any time, or for any reason consistent with applicable state or federal law. I understand that KDC-One requires the successful completion of a drug and/or alcohol test as a condition of employment.