SALARY
$129,740.43
POSITION SUMMARY
Supervises and plans the implementation and administration of training programs for Rail and/or Bus Service employees. Supervises the administration of training programs for rail personnel, other departments of the Authority and outside agencies.
PRIMARY RESPONSIBILITIES
- Oversees the Authority's Rail Training Programs. Facilitates and supports training initiatives for all areas of Training and Instruction.
o Coordinates with Learning & Support in developing and evaluating Rail Instruction Training Programs.
o Ensures that training programs are being conducted effectively and efficiently by facilitators by performing audits.
o Confers with Department Staff to determine training initiatives, analyzes training needs, sets objectives and assesses the overall effectiveness of training efforts.
o Works with Operations to review established criteria for promotional programs and eligibility for training opportunities, notifies eligibility of garages and individuals and presents to classes.
o Plans for long and short term training needs. Responds to requests for revisions to existing programs, develops new programs and training to meet long term agency directives (equipment, customer service, procedures/policies, major projects).
- Schedules and maintains daily utilization of instructional staff to meet the varied training requests.
- Sets goals and operating procedures. Monitors the activities of the area, sets attainable goals, develops the policies and procedures, and consults with those affected by policies and procedures.
- Interviews employees regarding job performance and training qualifications.
- Meets State and Federal standards. Daily maintenance of the standards required protecting the authority from citations and maintaining the authority authorization to operate under those standards.
- Meets with key managerial personnel, consultants, and vendors to ascertain appropriate training information and materials.
- Hires, trains, develops, monitors, and evaluates performance of staff. Reviews and recommends personnel actions for approval.
- Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
- Coordinator, Training and Instruction
- Training Clerk
- Key Instructor
- Rail Instructor
CHALLENGES
- Meeting customer training needs with limited instructor manpower.
- Designing and developing high quality training programs for a variety of audiences.
- Keeping abreast of various departments' policies and procedures.
EDUCATION/EXPERIENCE REQUIREMENTS
- Bachelor's degree in Education, Administration or related field, plus five (5) years of training experience, or an equivalent combination of education and experience.
- Previous experience in needs analysis, instructional design, curriculum content development, or technology education, as well as implementation and evaluation of training programs strongly preferred.
- Experience with various methods of training delivery (classroom, e-learning, etc.) preferred.
- Required to possess a valid State of Illinois Driver's license.
PHYSICAL REQUIREMENTS
- Requires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer keyboards.
- Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
- Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
- Working knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Working knowledge of learning strategies and instructional methods.
- General knowledge of the Authority's rules, regulations, policies and procedures, and all collective bargaining agreements governing assigned employees.
- Strong verbal and written communication skills.
- Strong leadership and interpersonal skills.
- Good system analysis and evaluation skills.
- Good time management skills
- Intermediate analytical skills.
- Intermediate Microsoft Office (Access, Excel and Word) skills.
- Ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Ability to generate a number of ideas about a topic.
- Ability to maintain amiable relations with various levels of Authority personnel.
- Ability to handle sensitive and confidential information.
WORKING CONDITIONS
- General office environment.
- Travel to various field locations
- On call 24/7 for emergency response
- May be required to work 12 hour/7 day shifts in emergencies.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
- Standard office equipment.
- Two-way radio, CTA vehicle, company cell phone, and various training materials.