Manager - Remote Patient Services

• Oversee patient enrollments and disenrollments, ensuring accuracy, compliance, and proper patient education
• Manage patient engagement initiatives, including text campaigns, call lists, and outreach workflows
• Conduct daily audits of coordinator performance (documentation, vitals review, time tracking, and billing metrics)
• Monitor urgent and out-of-range vitals and ensure appropriate escalation protocols are followed
• Lead biweekly performance check-ins and track coordinator KPIs
• Collaborate with leadership on staffing, performance, and program improvements
• Manage RPM devices, vendor communication (e.g., Tenovi), and support tickets
• Oversee device inventory, returns, and redistribution
• Supervise staff, including timecards, PTO, performance reviews, and coaching
• Coordinate with IT, facilities, and clinic teams to resolve operational issues
• Ensure all daily tasks and reporting are completed

Qualifications:

• Required: Medical Assistant (MA) certification or diploma from an accredited program (CMA, RMA, or equivalent)
• Experience in Remote Patient Monitoring (RPM), healthcare operations, or a primary care setting
• Strong understanding of compliance, clinical documentation, and vital sign monitoring/review
• Proven leadership experience managing staff in a healthcare environment
• Excellent communication, organizational, and problem-solving skills
• High school diploma required

Why join our team?

• Substantial growth opportunities 
• Leadership and mentoring 
• Resources to further career 
• Fun work environment (lunches, events, holiday parties)  
• Benefits (medical/vision/dental/401k/paid holidays)
• Supportive and positive work environment