Analysis Skills, Background Investigation, Budget Management, Business Administration, Capital Expenditure (CAPEX), Communication Skills, Construction Management, Contract Management, Contract Negotiation, Crisis Management, Customer Relations, Customer Support/Service, Driver's License, Expense Management, Expense Tracking, Facilities Management, Financial Management, Follow Through, High School Diploma, Higher Education, Interpersonal Skills, Leadership, Legal, Maintenance Services, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Negotiation Skills, On Call, Operations Management, Operations Planning, Order Management, Organizational Skills, Persuasion Skills, Preventative Maintenance, Problem Solving Skills, Project/Program Management, Property Management, Public Administration, Quality Management, Resource Management, Student Services, Team Building, Team Lead/Manager, University/School Policies, Vendor/Supplier Relations, Vendor/Supplier Selection
Posting Details
Posting Details
Business Title Manager, Residential Facilities Posting Category Administrative and Professional Salary Grade 07 Salary Plan Professional Non Bargaining Hiring Range /Pay Rate Department Housing Department Description
The Department of Housing and Department of Residence Life are newly-formed Cleveland State University departments previously managed by an outside vendor. This shift to internal departments has been designed to better support our students and enhance the overall residential experience. By building a dedicated team of housing professionals within CSU, the University aims to strengthen services that promote student matriculation, engagement, and long-term success.
The Manager, Residential Facilities role will primarily support on-campus first year students residing in the newly-renovated Fenn Tower and second year students in Euclid Commons. These buildings are a home-away-from-home for over 1000 students and provide them with the opportunity for personal growth and the traditional on-campus university experience. With goals of encouraging a safe and healthy environment to live and learn, the Department of Housing and the Department of Residence Life will support students in their pursuit of a degree while encouraging them to take advantage of campus and Cleveland amenities available to residential students.
We look forward to reviewing your experience as a candidate for one of our many new roles!
Position Location Main Campus FTE 1.00 Job Summary
Ensures residential communities meet Cleveland State University (CSU) standards for cleanliness, appearance, safety, and overall functionality for the health, well-being, and success of CSU residential students. Oversees and ensures completion of work orders generated from resident requests for service, as well as preventative maintenance of the residential communities. Oversees and manages all aspects of room and building turnover processes. Develops and implements operational standards for cleanliness, readiness, and overall appearance of the community. Manages operational budget including procurement and vendor relationships for repair, maintenance, and capital expenses. Performs other functionally related duties as assigned.
Minimum Qualifications
- Bachelor's degree preferably in business administration, facilities management, public administration, construction management, or a related field.
- Four (4) years of progressively responsible management experience in residential facilities management, residence life and housing, property management, or related operational services with increasing levels of responsibility that include facilities management, crisis management, and financial and budget management.
- Experience using housing or property management and work order management systems.
- Leadership experience.
- Related work experience may be substituted for education requirement. One (1) year of related work experience can be substituted for one (1) year of education. For example, a candidate with a high school diploma, GED or state recognized equivalent and eight (8) years of related work experience can be eligible to apply.
- Ability to work second shift, weekends, and on call-hours as required.
- Valid driver's license and ability to establish and maintain driver eligibility under CSU's Driving and Motor Vehicle Policy.
Preferred Qualifications
- Master's degree preferably in business administration or related field.
- Higher education management experience in self-supporting, revenue generating campus support services, and/or contracted services administration.
Knowledge, Skills, and Abilities (KSAs)
- Skilled in project management, problem-solving, analysis, follow-through, influence, and persuasion.
- Skilled in budget development and financial oversight, including monitoring expenditures and managing departmental resources efficiently.
- Skilled in communication and interpersonal relations, with the ability to interact effectively with students, faculty, staff, vendors, and external agencies.
- Strong organizational and excellent interpersonal skills and have a "Customer Focus" attitude and delivery and leadership skills, using team-based approach. Ability to relate to people from all backgrounds and at all levels of an organization.
- Ability to lead and manage an operational team in a complex, fast-paced institutional environment.
- Ability to manage multiple priorities simultaneously while maintaining service quality and operational efficiency.
- Ability to negotiate and manage contractual agreements. Ability to manage consultants, contractors, financial resources, and clients.
- Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint.
Requisition Number PT0703898S Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting Special Instructions to Applicants Applicant Instructions
Offer of employment is contingent on satisfactory completion of the University's verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week 40+ as needed Work Schedule
Monday through Friday 8am to 5pm
Advertising Copy Full Time/Part Time Full Time Posted Date 07/06/2026 Close Date/Application Deadline Open Until Filled Yes Review Begins 07/13/2026 Tentative Start Date
Supplemental Questions
Required fields are indicated with an asterisk (*).
(Open Ended Question)
- Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
Yes
No
- Are you able to perform the essential functions of this position with or without reasonable accommodation?
Yes
No
- Do you have an associate degree preferably in business administration or related field and two (2) years of experience in residential facilities management, residence life and housing, or property management with increasing levels of responsibility that include facilities management, crisis management, and financial and budget management? OR Do you have a high school diploma, GED or state recognized equivalent and four (4) years of related work experience? One (1) year of related work experience can be substituted for one (1) year of education.
Yes
No
- Do you have leadership experience?
Yes
No
- Do you have experience using housing or property management and work order management systems?
Yes
No
- Do you have the ability to work second shift, weekends, and on call-hours as required?
Yes
No
- Do you have a valid driver's license and ability to establish driver eligibility under the University's Motor Vehicle Policy?
Yes
No
Application Documents
Required Documents
Optional Documents
- Cover Letter/Letter of Application