Manager, Restaurant
(14759)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
Job Summary\u202f
The Manager, Restaurant will assist the Director of Food & Beverage plan, organize, and direct all processes of the outlet to ensure the outlet provides quality food and beverage service, consistent with the SOPs and LQA. They will achieve maximum revenue and profit in line with budgeted and forecasted projections.\u202f
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Key Duties & Responsibilities\u202f
Ensures that all colleague activities adhere to and support the resort's targets\u202f\u202f\u202f
Be fully compliant with all areas of LQA\u202f
Adhere to all resort rules and regulations as per Service Standard Policies and Procedures\u202f
Applies creative solutions and proposes ideas to grow, develop, and improve the business\u202f
Takes full responsibility for the outlet, including but not limited to financial performance\u202f\u202f
Ensures that the outlet's operational budget is in line, and costs are strictly controlled to maximize profits
Assists with the preparation of the department budget and sales and marketing plans\u202f
Achieves sales and profit targets and enhances the margins through effective stock management and minimizing controllable costs\u202f
Ensures that an effective link is maintained between kitchen and service areas\u202f
Work with Culinary on menu engineering\u202f\u202f
Manages the level, consistency, and quality of table and counter service of all menu items\u202f
Ensures that all outlet processes adhere to all food hygiene regulations and procedures\u202f
Consistently monitors food and beverages being served for quality, escalating any major problems/complaints to\u202fsenior management
Promotes the use of upselling techniques within the outlet to exceed guest expectations and increase revenue\u202f
Provides specific advice to customers and colleagues on food and beverage items
Monitors all aspects of food and beverage quality and hygiene, taking immediate corrective action when required\u202f
Actively seeks and reviews customer feedback regarding food quality, service, and overall satisfaction, taking appropriate action\u202f
Conducts regular team briefings / meetings\u202f
Oversees and monitors departmental schedules\u202f
Conducts performance appraisals for all employees in the outlet to discuss existing performance and areas of improvement\u202f
Well-versed in the resort's emergency procedures, such as fire evacuation, as well as health and safety requirements in the workplace
Ensures that colleagues are aware of their duty of care as determined by legislation and maintain complete familiarity
Assists with any other duties as required by the management team
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Skills, Experience, & Educational Requirements\u202f\u202f
Previous experience in a luxury 5-star hotel for at least 2 years\u202f
Committed and passionate about F&B\u202f
Well-groomed, presentable, and an inspiration to team members\u2014setting a good example at all times\u202f
Outgoing, confident, and communicative, possessing the right attitude to be a team player
Flexible, even when working well under pressure\u202f\u202f
Maintains a high sense of responsibility, being self-motivated to achieve
Has the confidence to deal with colleagues, possessing the ability to empower others to make decisions\u202f
Must possess excellent English written and verbal communication skills
Experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook\u202f
Benefits
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.\u202fPhysical requirements include, but are not limited to:\u202f\u202f
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.