The Manager of Retail Transformation is responsible for identifying, designing, and implementing cutting-edge strategies and technologies to enhance the customer experience and operational efficiency across our stores with the ultimate goal of increasing sales. This role collaborates with cross-functional teams to pilot new initiatives, streamline processes, and ensure alignment with overall business objectives in the competitive auto parts market.
ESSENTIAL JOB FUNCTIONS
• Develop and execute strategies that enhance in-store and digital customer experiences, driving both immediate sales impact and long-term retail growth. • In partnership with the Retail Product Team, research industry trends, emerging technologies, and customer behavior to identify opportunities for transformations. • Stay abreast of external developments (including innovations, strategies and product offerings of notable competitive and non-competitive retailers) to identify opportunities and threats. • Leverage the Retail Product Team to design how technology-based solutions should enable business transformation, support growth, improve efficiencies and overall customer experience. • Prepare and communicate recommendations regarding current retail customer opportunities to align with senior leadership. • Utilize data analytics to track the impact of innovations on sales, customer satisfaction, and operational efficiency. • Engage with field leaders and store teams to drive simple and effective change across the store network. • Partner cross-functionally with other teams (IT, marketing, merchandise, etc.) to design, execute, and evaluate proof of concept programs for new retail technologies, processes, and services. • Gather quantitative and qualitative data from our customers and store teams to measure the success of new initiatives or refine current efforts. • Evaluate and manage relationships with external vendors or partners supporting innovation efforts. • Manage budgets for transformation projects, ensuring resources are allocated effectively and delivering a return on investment on new initiatives. • Assess and integrate automation technologies to enhance operational efficiency. • Support e-commerce strategies to compliment in-store sales efforts. • Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary. • Provide training and resources to store teams for successful adoption of new tools and practices. • Develop change management programs that support the adoption of technology, streamline operational changes, and enhance team member engagement. • Drive the prioritization of use cases and the development of capability roadmaps that are aligned with long-term strategic goals. • Reduce operational costs through process improvement and/or technology adoption.
SKILLS/EDUCATION/EXPERIENCE
Required:
• Bachelor's degree in Business Administration, Retail Management, Marketing, or related field - or equivalent business experience. • 3-5 years of experience in retail operations, project management, or innovation roles. • Strong understanding of retail operations, supply chain, and customer service. • Proficient in data analysis, problem-solving, and strategic thinking. • Advanced interpersonal and communication skills, capable of effectively engaging with and influencing senior executives and building strong professional relationships. • Demonstrated success in managing large-scale projects and client relationships. • A wide degree of creativity and latitude is expected as part of the job performance and will need to rely on judgment and experience to accomplish goals.
Desired:
• MBA or Master's degree in related field. • Experience leading innovation or transformation initiatives within a retail organization. • Familiarity with customer journey mapping, field testing/piloting, and voice of customer programs. • Exposure to emerging retail technologies. • Experience in the automotive aftermarket industry.
Total Compensation Package:
Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option *, and provide your requested accommodation, and position details.
It started with a father and son - Charles Francis "C.F." and Charles H. "Chub" O’Reilly. Together they had the courage and confidence to venture out on their own. Along with 11 others who shared the same desire to offer great customer service and auto parts availability, the doors of O’Reilly Automotive, Inc. opened on December 2, 1957.
Now, more than 61 years later, the 77,000-plus team members at O’Reilly Auto Parts are proud of the company’s achievements over the years.
During our early years, we focused on sales and slow and steady growth. At the end of our first year, sales totaled $700,000, and by 1961 volume reached $1.3 million. For the first seven years of operation, there was one store in Springfield, MO, until the second opened in July 1964. In March 1975, annual sales volume rose to $7 million and a 52,000 square-foot facility was built in Springfield for the O’Reilly/Ozark warehouse operation. By that time, the company had nine stores, all located in southwest Missouri.
The long range plans and stability of the company were solidified by a public offering of company stock in April 1993. Since that time, the Company has grown through new store and distribution center openings, as well as numerous mergers and acquisitions. O’Reilly currently operates stores in 47 states, including Alaska and Hawaii, and distribution centers in 27 locations.
Dramatic changes in technology, inventory control, facilities, and sheer size mark the O’Reilly growth and success story. But, it is our spirit of teamwork - how important it was then and how important it remains - that drives our performance. The company’s values and culture that started with the original 13 employee/owners remain evident and strong as we expand and develop Team O’Reilly.
We serve two distinct customer bases - the professional (installer) customers who provide auto repair services to their customers (DIFM - do it for me), and retail "walk-in" customers (DIY - do it yourself). Our dual-market strategy continues to differentiate us from the competition and is a major factor in our ongoing success. Depending on a store’s professional versus retail customer mix, more than 95 percent of our locations have team members dedicated to our professional customers, offering them separate counters, phone lines, and a delivery fleet that totals 18,455 vehicles. We also have a professional sales team, consisting of territory sales managers and in-store sales specialists, responsible for calling on our professional customers and building sound business partnerships to ensure O’Reilly is the First Call for their auto parts needs.