Manager, Revenue Services

Manager, Revenue Services Salary See Position Description

Location: Clayton - St. Louis County, MO Job Type: Full-Time Job Number: 2026-00080 Department: Revenue - Collector of Revenue Opening Date: 03/11/2026 Closing Date: 3/22/2026 11:59 PM Central

Description The Department of Revenue for St. Louis County Government seeks a highly motivated and detail-oriented individual to fill the Manager, Revenue Services, role on their team. This position reports to the Deputy Collector of Revenue and will manage the operations of the customer service unit in support of St. Louis Countys revenue collection.

Why Work with Us? Competitive Average Salary: Typical starting salary range is between $33.17 - $39.80 hourly, based on your qualifications. Comprehensive Benefits: Enjoy a robust benefits package and generous Paid Time Off (PTO). Learn more about St. Louis County benefits: Competitive Benefits - St. Louis County Website Public Service Loan Forgiveness: We participate in this program to support your financial future. Learn more about the program: Public Service Loan Forgiveness | Federal Student Aid

Examples of Duties

• Analyzes and organizes office operations and procedures and prepares related activity reports for management.
• Manages, directs, coordinates, and supervises customer service counter staff.
• Develop and implement written operating procedures, policies, and standards.
• Develop divisions budget to assure all budgetary line-item guidelines are met and expense accounts are properly maintained.
• Ensures proper staffing for expected workloads at all times.
• Responds to escalated taxpayer inquiries and complaints.
• In conjunction with other Collection Division Managers, completes office-wide projects and activities including developing the divisions budget.
• Perform other duties as required or assigned.

Minimum Qualifications

• Equivalent to a Bachelors Degree
• At least three years of related professional work experience
• The work rules for the Department of Revenue require all employees, whether they reside in St. Louis County or elsewhere, to remain current in the payment of their personal and real property taxes

Supervisory Responsibilities

• Manager: 1) coordinate units strategies and activities, 2) develop and implement unit policies, practices, and procedures, 3) delegate responsibility for daily operations to subordinates, 4) confer with peers to plan and coordinate work, and 5) prepare and sign performance appraisals.

Additional Information SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant, which will include recentness and appropriateness of the applicants education and experience, answers to the supplemental questions, results of employment references investigated, and any other appropriate information available. The selection committee will admit to the interview only those persons who possess the most job-related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicants earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire. The five top-ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority, who will make the final decision. All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.

HOW TO APPLY: Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept online applications.

EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans status, or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.

St. Louis County Division of Personnel, 7th Floor Clayton, MO 63105 (314) 615-5429 Relay MO 711 or 800-735-2966 An Equal Opportunity Employer Fax: (314) 615-7703 www.stlouiscountymo.gov

St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full-time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long-term disability insurance. In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year. Please click https://stlouiscountymo.gov/saint-louis-county-missouri-careers/competitive-benefits/to view all of our benefits.

Supplemental Questions

1. Have you completed a Bachelors Degree? Or do you have equivalent work experience? Yes No

2. If you answered "Yes" to the previous question, in what field of study did you complete your degree? If you answered "No" or have not completed a four-year degree, please answer "NA" to this question. (Field of study)

3. Are you current in the payment of your personal and real estate property taxes? Yes No

4. How many years of revenue or tax collection experience do you have? Please provide brief details. If you do not have this work experience, please answer "NA" to this question. (Years of experience)

5. Do you have supervisory experience? Yes No

6. If you answered "Yes" to the previous question, how many employees have you supervised? How many years of experience do you have supervising the work of others? If you answered "No" to the previous question, please respond as NA. (Number of employees supervised, years of experience)

7. What experience do you have with budget development or managing to budgetary guidelines? Please share an example of how you ensured expenses stayed within targets. (Example)

8. This role handles escalated taxpayer concerns. Please provide brief details of your approach to resolving complex or sensitive customer complaints. (Approach)

9. Please provide any previous work experience you have had with St. Louis County Government, including roles you held and the dates of employment. Further, please explain the reason(s) for your departure from the organization. If this does not apply to you, simply enter N/A. (Previous work experience, reason for departure)

Required Question Employer: St. Louis County Address: 41 South Central, 7th Floor, St. Louis, Missouri, 63105 Phone: 314-615-5429 Website: http://www.stlouiscountymo.gov