Manager, RiverSource Vendor Management

We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Job Description

Monitor and report on vendor performance for RiverSource Insurance and Annuity Business. Coach and partner with vendors and business partners to address issues and performance gaps. Interact with business leaders to problem solve vendor issues/incidents leading to a satisfactory resolution. Provide strategic leadership on vendor management best practices while ensuring the Ameriprises interests are covered.

Key Responsibilities

• Plan, coach, review performance, and monitor vendors. Coach business partners and participate where needed in periodic vendor reviews and perform due diligence functions.

• Perform Quality Analysis on business partner vendor management processes within area and publishes results quarterly for reporting purposes. Assess trends in complaints/issues with the vendor(s) and provide coaching on service performance. Monitor Vendor Incidents and take appropriate action. Establish Action Plans with business partners for vendor(s) as needed.

• Provide strategic level leadership regarding vendor management best practices. Coordinate and participate in the RFI/RFP process and contract negotiations, when requested.

• Coordinate and monitor vendor risk assessment reviews with vendors and business owners. Work with vendors to address findings and when necessary, create exception requests for review by senior leaders.

• Responsible for invoicing, rebates, incentives/credits and service level agreement monitoring and auditing.

Required Qualifications

• Bachelor’s degree and 5-7 years of work experience

• Excellent interpersonal and communication skills, both verbal and written

• Strong communication and influencing skills across varying leadership levels

• Sound organizational skills and ability to manage competing priorities.

• Proven ability to create meaningful data analysis and metrics to support business needs.

• Strong Excel skills (including the use of formulas and functions)

Preferred Qualifications

• Commercial skills (experience in contract negotiation, contract content, SLA structure and general procurement process)

• Industry knowledge of data vendors, products and services is required

Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN).

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.