Manager, Sales Operations & Excellence

Black & Veatch

Olathe, KS

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JOB DETAILS

SKILLS

Business Analysis, Change Management, Coaching, Communication Skills, Construction, Consulting, Continuous Improvement, Cross-Functional, Customer Relations, Data Quality, Dental Insurance, Disability Insurance, Documentation, EEO Regulations, Enterprise Sales, Equal Employment Opportunity (EEO), Establish Priorities, Finance, Forecasting, Government Organizations, Human Resources, Incentive Programs, Leadership, Operational Audit, Operations Management, Operations Processes, Partner Sales, Performance Management, Physical Demands, Presentation/Verbal Skills, Process Improvement, Purchasing/Procurement, Regulations, Reporting Dashboards, SIP (Session Initiation Protocol), Sales, Sales Cycle, Sales Operations, Sales Pipeline, Sales Support, Standards Development, Writing Skills

LOCATION

Olathe, KS

POSTED

4 days ago

Together, we own our company, our future, and our shared success.

As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives tosolve humanity's biggest challenges in an ever-evolving world. With over 100 years of innovation in sustainable infrastructure and our expertise in engineering, procurement, consulting and construction, together we are building a world of difference.

Company : Black & VeatchCorporation

Req Id : 114519

Opportunity Type : Staff

Relocation eligible : No

Full time/Part time : Full-Time

Project Only Hire : No

Visa Sponsorship Available: No

Why Black & Veatch?

Black & Veatch allows you to lend your talent and perspective to humanity's biggest challenges in a flexible environment where you are empowered to grow and explore new possibilities. We offer competitive compensation, 401k match and benefits that start day one.

Our hybrid environment allows you to balance your work and personal life. At Black & Veatch, you own your career with purpose and meaning. You are empowered to grow and explore new possibilities at every step of your career journey. Bring your big ideas knowing you are safe to be who you are and speak up with concerns or questions and put your diverse talents and perspectives to use.

The Opportunity

The Manager, Sales Operations & Excellence is a people and program leader within the Enterprise Sales organization responsible for governing, reinforcing, and continuously improving disciplined selling behaviors, execution standards, and governance across the full sales lifecycle.

This role operates as a peer to other Sales Operations & Excellence Managers, each owning distinct but complementary domains, and leads individual contributors responsible for execution, adoption, reinforcement, and insight delivery. Reporting and Analytics resources align to and report into this role, ensuring dashboards, reporting, and insights are directly connected to execution standards, governance expectations, and desired seller behaviors.

The Manager partners closely with sales leadership and cross-functional teams to translate enterprise strategy into well-governed processes, operating rhythms, incentives reinforcement, and data-driven insights. Success in this role is defined by consistent execution discipline, trusted reporting, strong adoption, and sustained behavior change across the seller community.

Key Responsibilities

Own and execute the Behaviors & Governance domain within Sales Operations & Excellence, ensuring disciplined execution standards are clearly defined, reinforced, and consistently applied across the sales lifecycle.
Lead, coach, and develop individual contributors supporting governance, execution discipline, and reporting, including Business Analysts and Reporting & Analytics resources.
Ensure dashboards, reports, and insights are accurate, trusted, and aligned to defined execution standards, governance expectations, and leadership operating rhythms.
Translate data and insights into clear, actionable guidance related to pipeline health, forecast confidence, execution quality, and performance trends.
Serve as a key operational partner to sales leadership, reinforcing execution expectations, governance standards, and accountability through data and insights.
Act as an escalation point within the Behaviors & Governance domain, partnering with the Director as needed to resolve complex or cross-functional execution issues.
Oversee governance and execution support for key sales programs, including:
- Sales Incentive Plans (SIP)
- Sales approvals and inspection frameworks
- QMS documentation related to sales execution
- Proposal and third-party qualification platform governance
- Execution-aligned reporting and analytics
Ensure governance programs are executed with consistency, clarity, and a strong service mindset, minimizing friction for sellers while maintaining discipline.
Partner laterally with peer Sales Operations & Excellence Managers to ensure alignment, sequencing, and clear ownership across domains.
Partner with Sales Enablement, Commercial Platform Management, Sales Operations, Finance, and HR to ensure governance, incentives, systems, and reporting operate cohesively.
Support change management execution for governance-related initiatives, using adoption signals and feedback to drive continuous improvement.

Key Interfaces

Director, Sales Operations & Excellence - Direction, prioritization, and escalation support.
Peer Sales Operations & Excellence Managers - Lateral coordination and alignment across domains.
Sales Leadership - Execution discipline, governance reinforcement, and insight delivery.
Reporting & Analytics Resources - Data accuracy, dashboard delivery, and insight quality.
Sales Enablement - Reinforcement, communications, and execution gap support.
Commercial Platform Management & D&IT - Alignment on workflows, data standards, and system governance.
Finance & Human Resources - SIP governance, data validation, and incentives alignment.

Management Responsibilities

Supervises work of others. Responsible for hiring, discipline, and pay administration of their subordinates.

Preferred Qualifications

Experience supporting Sales Incentive Plans (SIP), sales approvals, or execution governance frameworks.
Experience partnering with reporting and analytics teams to support leadership readouts and insights.
Familiarity with the full sales lifecycle, including pipeline management, forecasting, execution, renewals, retention, and CSAT.
Demonstrated ability to balance governance and accountability with seller enablement and a strong service mindset.
Prior experience in a quota-carrying or client-facing commercial role.

Minimum Qualifications

Bachelor's degree in business, sales, operations, analytics, finance, or related field.
7-10+ years of experience in sales operations, sales excellence, analytics, or related commercial support roles, with scope appropriate for a manager-level role
Demonstrated experience leading individual contributors, including prioritization,
coaching, and performance management.
Experience supporting or governing sales execution standards, seller-facing programs, or operational frameworks.
Experience overseeing reporting or analytics outputs and translating data into actionable insights.
Strong written and verbal communication skills, with the ability to clearly reinforce expectations and governance standards.

Work Environment/Physical Demands

Hybrid or flexible work options may be offered after the first 90 days of employment based upon manager discretion, job performance and work assignments.

Salary Plan

SAM: Sales

Job Grade

018
Black & Veatch endeavors to make www.bv.com/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at +1-913-359-1622 or via our accommodations request form. This contact information is for disability accommodation requests only; you may not use this contact information to inquire about the status of applications. General inquiries about the status of applications will not be returned.

Black & Veatch is committed to being an employer of choice by creating a valuable work experience that keeps our people engaged, productive, safe and healthy.

Our comprehensive benefits portfolio is a key component of this commitment and offers an array of health care benefits including but not limited to medical, dental and vision insurances along with disability and a robust wellness program.

To support a healthy work-life balance, we offer flexible work schedules, paid vacation and holiday time, sick time, and dependent sick time.

A variety of additional benefits are available to our professionals, including a company-matched 401k plan, adoption reimbursement, tuition reimbursement, vendor discounts, an employment referral program, AD&D insurance, pre-taxed accounts, voluntary legal plan and the B&V Credit Union. Professionals may also be eligible for a performance-based bonus program.

We are proud to be a 100 percent ESOP-owned company. As employee-owners, our professionals are empowered to drive not only their personal growth, but the company's long-term achievements - and they share in the financial rewards of the success through stock ownership.

By valuing diverse voices and perspectives, we cultivate an authentically inclusive environment for professionals and are able to provide innovative and effective solutions for clients.

BVH, Inc., its subsidiaries and its affiliated companies, complies with all Equal Employment Opportunity (EEO) laws and regulations. Black & Veatch does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender Identity and expression, disability, veteran status, pregnancy status or other status protected by law.

For our EEO Policy Statement, please click here.

Notice to External Search Firms: Black & Veatch does not accept unsolicited resumes and will not be obligated to pay a placement fee for unsolicited resumes. Black & Veatch Talent Acquisition engages with search firms directly for hiring needs.

About the Company

Black & Veatch

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