Skills

Acceptance Testingunmatched

Analysis Skillsunmatched

Application Programming Interface (API)unmatched

Artificial Intelligence (AI)unmatched

Automationunmatched

Career Developmentunmatched

Channel Salesunmatched

Channel Supportunmatched

Coachingunmatched

Communication Skillsunmatched

Continuous Improvementunmatched

Cross-Functionalunmatched

Customer Experienceunmatched

Data Setsunmatched

Economicsunmatched

Electricityunmatched

Emerging Technologyunmatched

Establish Prioritiesunmatched

Experiment Designunmatched

Identify Issuesunmatched

Inside Salesunmatched

Leadershipunmatched

Lean Six Sigmaunmatched

Legalunmatched

Microsoft Excelunmatched

Microsoft PowerPointunmatched

Microsoft Visiounmatched

Microsoft Wordunmatched

Onboardingunmatched

Operational Strategyunmatched

Organizational Skillsunmatched

Partner Salesunmatched

Performance Analysisunmatched

Performance Managementunmatched

Performance Metricsunmatched

Performance Tuning/Optimizationunmatched

Problem Solving Skillsunmatched

Process Analysisunmatched

Process Capabilityunmatched

Process Developmentunmatched

Process Improvementunmatched

Process Managementunmatched

Quality Assuranceunmatched

Quality Metricsunmatched

Query Analysisunmatched

Regulatory Requirementsunmatched

Retailunmatched

Root Cause Analysisunmatched

SAPunmatched

SQL (Structured Query Language)unmatched

Salesunmatched

Sales Operationsunmatched

Sales Supportunmatched

Salesforce.comunmatched

Set Goalsunmatched

Solution Salesunmatched

Storytellingunmatched

System Integration (SI)unmatched

Technical Leadershipunmatched

Technical Supportunmatched

Technology Salesunmatched

Testingunmatched

Time Managementunmatched

User Interface/Experience (UI/UX)unmatched

Vendor/Supplier Selectionunmatched

Willing to Travelunmatched

Description

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!
Job Summary:The Sales Process & Technology team is responsible for designing, maintaining, and implementing process improvements and technology solutions across multiple sales channels and sales operations teams. They partner closely with sales leadership, internal stakeholders, and third-party vendors to deliver consistent, high-quality customer and agent experiences.The Sales Process & Technology Manager leads the execution of process and technology initiatives that support defined strategic priorities. This role collaborates with stakeholders to translate business needs into actionable, innovative solutions that enhance customer experience, improve sales performance, and drive operational efficiency.The Manager leverages data, automation, and emerging technologies to identify opportunities, streamline processes, and improve decision-making, ensuring solutions are aligned to business objectives and enable reliable sales execution across partner channels.Additionally, this role may lead a supervisor and a team of analysts, fostering a culture of accountability, consistency, and continuous improvement while ensuring high-quality, timely delivery of initiatives. This position supports both Texas (USA) and Alberta (Canada) markets for NRG.Key Focus Areas:

Improve partner experience and reduce friction across the sales journey, including through real-time validations and streamlined interactions.
Ensure process and technology capabilities support consistent, reliable execution.
Enhance and optimize user interface experiences to support efficient and intuitive sales execution.
Drive measurable improvements in sales performance and operational efficiency.
Enable scalable execution through API integrations, automation, and optimized platforms.Essential Duties/Responsibilities:
- Lead end-to-end execution of process and technology initiatives, including requirements, implementation planning, testing (UAT, QA, regression), and delivery, ensuring solutions are deployed on time, meet quality standards, and support improved sales performance.
- Translate business needs into actionable, scalable solutions that enhance partner experience, support efficient, seamless sales execution, and leverage existing platforms and technology synergies.
- Partner cross-functionally with Sales, Technology, Compliance, QA, Legal, and external vendors to deliver integrated solutions, including ensuring API capabilities meet partner needs, reduce friction, and support improved conversion through continuous improvement and proactive performance monitoring.
- Serve as subject matter expert for supported sales processes, systems, and API-driven data flows, ensuring solutions function as expected and support consistent execution.
- Provide ongoing analytical and technical support for sales channels, ensuring process and technology solutions operate effectively and issues are resolved in a timely manner.
- Document and maintain process workflows, system interactions, and data mappings to ensure clarity, consistency, and effective execution across partner and internal experiences.
- Identify process gaps, inefficiencies, and risks impacting partner experience or sales performance, and design and execute experiments to validate solutions and drive measurable improvements.
- Apply root cause analysis to troubleshoot issues and resolve process or technology defects, minimizing disruption to operations and sales activities.
- Monitor and analyze performance metrics to assess process effectiveness, technology performance, and sales outcomes.
- Present insights and recommendations to stakeholders, translating complex data and performance trends into clear, actionable narratives that highlight gaps, opportunities, and progress against business objectives.
- Leverage data, automation, and AI-enabled tools to streamline processes and improve decision-making.
- Ensure solutions are compliant and aligned with operational and regulatory requirements while supporting consistent and reliable partner and customer experiences.
- Manage onboarding and implementation of new vendors, tools, and capabilities, ensuring alignment with existing processes, systems, and partner integration requirements.
- Lead and develop a team of supervisors and analysts, providing coaching, performance management, and development opportunities.
- Foster a culture of accountability, collaboration, and continuous improvement, driving consistent, high-quality execution.
- Perform other related duties as assigned.Working Conditions:
  - Hybrid work environment, with in-office collaboration Monday through Thursday
  - Occasional extended hours to support critical initiatives and business priorities
  - Travel up to 10% to support cross-functional alignment and partner engagementsMinimum Requirements:
    - Bachelor's degree in business, economics, or a related field
    - Experience leading or supporting cross-functional process or technology initiativesPreferred Qualifications:
      - Advanced proficiency in Excel and process mapping tools (e.g., Visio)
      - Proficiency in PowerPoint and Word for analysis and presentation development
      - Experience writing and analyzing SQL queries or working with structured datasets
      - Experience with enterprise systems such as SAP and/or Salesforce
        Experience with process improvement methodologies (e.g., Lean, Six Sigma)
        Experience working with APIs, integrations, or data exchange processes across systems
        Experience using data to drive decision-making, including testing, experimentation, or performance optimization
        Experience leveraging data, automation, or AI-enabled tools to improve processes
        Experience translating data and insights into executive-ready presentations or narratives
        Experience supporting partner-driven or multi-channel sales environments, preferably in a regulated industry (e.g., Retail Electricity)Additional Knowledge, Skills and Abilities:
        Ability to guide cross-functional teams, including vendors and IT partners, to deliver effective process and technology solutions
        Strong problem-solving skills, with the ability to analyze complex issues, identify root causes, and implement effective solutions
        Strong communication and storytelling skills, with the ability to translate complex data and performance insights into clear, actionable recommendations
        Ability to gather and synthesize input from business stakeholders, technical teams, and end users to inform solution design
        Demonstrated ability to challenge the status quo and identify opportunities to improve processes and outcomes
        Strong organizational and prioritization skills, with the ability to manage multiple concurrent initiatives
        Ability to work independently and collaboratively across cross-functional teams to drive alignment and execution
        Working knowledge of system integrations, data flows, and technology-enabled processes
        Strong leadership and coaching skills, with the ability to develop high-performing teams and drive accountabilityPhysical Requirements:
        Primarily sedentary role requiring extended periods of sitting and computer use
        Ability to communicate effectively in both in-person and virtual environments
        Ability to lift and carry items as needed to perform job responsibilitiesIf you reside in or intend to work remotely from California, Colorado, Connecticut, Hawaii, Illinois, Minnesota, Nevada, New York, Ohio, Washington D.C., Washington State or another state or locality with a pay transparency law, you may contact for compensation information related to this position and other information as required by applicable law. Please include the job title in your request.NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Official description on file with Talent.

About Company

In Princeton, NJ—just 20 miles south of Thomas Edison's home—lies the headquarters of NRG Energy, Inc., a Fortune 500 company thatowns and operates one of the country's largest power generation and retail electricity businesses. NRG sells electricity directly to morethan 2 million customers through our retail businesses, Energy Plus, Green Mountain Energy Company, Independence Energy and Reliant,and is capable of generating enough electricity from our power plants to supply more than 20 million homes. NRG is at the forefront of changing how people think about and use energy. We are pioneers in developing cleaner and smarter energy choices for our customers: whether as one of the largest solar power developers in the country, or by building the first privately funded electric vehicle charging infrastructure or by giving customers thelatest smart energy solutions to better manage their energy use. With renewable energy development, electric vehicle support and smart grid technology, NRG delivers innovative solutions that help people, businesses and communities build a sustainable future. For more information, visit nrgenergy.com.

New!

Tech Sales Career Shift CFS

Houston, TX2 days ago

$65,000–$100,000 Per Year

Location	Houston, TX
Industry	Energy and Utilities
Company Size	5,000 to 9,999 employees
Year Founded	1989
Website	http://www.nrgenergy.com

Manager, Sales Process & Technology - Hybrid

NRG Energy

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