Manager Sales

Position Summary: Collaborates with the Director Sales on the strategic development, direction and implementation of the plan to sell available banquet, restaurant and bar & lounge space, along with hotel rooms, to external customers; as well as oversees the daily responsibilities of the Coordinator Sales

Job Title: Manager Sales

Department: Sales

Reports To: Director Sales

FLSA Designation: Exempt

License Type: Gaming

Salary Range: $75,000-$95,000

Essential Job Functions:

Solicits new accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication

Treats guests with a sense of caring and individuality while effectively identifying their specific needs

Informs supervisor of guest needs which may require special accommodations

Showing special recognition of frequent guests

Maximize revenue by selling all facets of the hotel to previous, current and potential clients; including room rental, A/V and other revenue generating opportunities

Experience selling to a variety of market segments; including, but not limited to weddings, corporate, social events and trade shows

Consistently welcoming guests, thanking them for their patronage, seeking ways to make them comfortable and expressing your desire to have them return, building a track record of long term client relationships

Up sell menus and communicate with the chefs and managers to review menus and special requests

Responsible for all event related payments including credit card and cash

transactions

Communicates efforts and bookings with the management teams as to not double book

Work closely with Banquet Manager and F&B department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action

Present a neat, clean, well-groomed appearance at all times

Maintaining constant awareness of services, promotions, and events offered at the facility and informs guests

Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie

Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance

Reporting for work on time and adhering to the established work schedule

Knowing, understanding and complying with established company and departmental policies and procedures

Ensuring your workplace is hazard-free

Informing your supervisor of all pertinent information and reporting any irregularities to the company

Responsible for distributing promotional gifts or other giveaway items

Assists guests with explaining and redeeming promotional offers when appropriate

Research and understand demand generators, new sources of business, internet as a prospecting tool, community involvement and networking to establish and grow business

Strong knowledge of the local market and similar facilities in the region

Builds relationships with regional and local meeting and event planners to garner consideration for events

Maintains the master calendar for event functions in all spaces of the casino

Leads in planning and communicating sales event information to external

departments ensuring that each affected department is aware of and planning for events appropriately

Communicates group information to external departments, ensuring that each affected department is aware of and planning for events appropriately

Attends events and maintains customer relations during the event to ensure

satisfaction and flawless execution

Takes all steps necessary to ensure the financial and reputational success of all sales events

Represent the company in a professional capacity at external functions, special events, concerts, promotions, etc.

Ensures flawless internal control and regulatory compliance leading to perfect internal and external department audits

Performing other duties as requested or assigned

Qualifications:

College degree or other work or educational equivalent required

Working knowledge of CRM and function room diary diagramming such as: Delphi, Sales Force or similar event space booking management system

Working knowledge of Point of Sales systems, specifically Micros

3-5 years of relevant experience working in Manager Sales and above roles within the casino industry

Knowledge of food and beverage, meeting room setup/seating styles, basic

audio-visual equipment offerings and contract elements

Knowledge of sales techniques, including closing and negotiating skills

Knowledge of market trends, competition and key hotel customers within the

Region

Proficient in the full suite of Microsoft Office products and Google

Outstanding organization skills are a must, as is the ability to actively manage and prioritize multiple projects simultaneously

Strong desire to take accountability and have their performance measured on

contribution to business results

Business intelligence; stays current and understands how what happens in the world affects us, our marketplace and our competition

Create and seize opportunities to win, even when faced with ambiguity

Ability to remain professional in stressful situations and the ability to thrive in high pressure, fast-paced environment

Analytical prowess which includes critical thinking skills that get to the root of the problem

Problem resolution, be decisive and timely, act on information and adapt with

changes

Team focused, catalyst for success of the whole team

People developer, inspire and drive employees to go beyond the expected, develop people to be their personal and professional best

Performance manager, arm employees with specific and useful performance feedback

Self-assurance, resilient and tenacious

Self-awareness, genuine understanding of personal strengths and weaknesses

Environmental radar, understand how to get things done and when to involve others in decisions

Range of influence, inspire confidence, be authentic, build and leverage a powerful internal and external network

Ability to maintain confidentiality

Ability to pay precise attention to detail, order and cleanliness, and safe work habits

Ability to work independently with little or no supervision and simultaneously manage multiple tasks

Ability to successfully fulfill the pre-employment process

Ability to work flexible shifts and days of the week including holidays

Ability to obtain and maintain all necessary licensing

Working Conditions:

Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms

Must be able to sit for long periods of time and view information displayed on a computer screen

Must occasionally lift up to 25 pounds

Possible exposure to high noise levels for extended periods of time