Enable authorized dealers and partners to procure a select set of products and services from Yamaha Corporation of America (YCA) to redistribute to businesses, institutions and customers.
Key Accountabilities Include
Drive dealer/partner satisfaction
Support achievement of corporate sell-in objectives
Achieve service delivery expectations and ensure division JSOX compliance in assigned functions
Drive optimum inventory planning
Drive data accuracy and system discipline adherence
Drive resolution of critical matters that impact department operations
Attract, engage, and develop team members
Primary Responsibilities Include
Manage a team that has responsibilities for inventory, order entry and dealer support
Manage case management workflow and oversight of order entry
Leverage various YCA stakeholders to support inquiry/issue resolution, and work with internal stakeholders to resolve dealer/partner issues
Review and maintain systems and documentation for JSOX compliance in assigned functions
Work with suppliers and vendors to meet the availability needs of dealers/partners
Collaborate with internal and external partners to implement best practices, identify areas of risk and opportunity to the division's business plan
Facilitate meetings to discuss the management of excess and obsolete inventory
Core Functional Competencies
Brand Ambassador: Serve as a representative of the Yamaha brand
Business Acumen: Understand how the business works, including how YCA makes money and achieves goals
Customer/Dealer Problem Resolution: Gather and analyze information towards appropriate solutions
Data Management, Analytics, and Reporting: Use tools to prepare accurate data and generate reports that meet information needs and enable decision making
Department Technology and Systems: Understand and effectively use department technology and systems to perform work
Process Improvement: Use a systematic approach to close process or system performance gaps through streamlining and cycle time reduction
Product Knowledge: Possess detailed knowledge of products and services of YCA
Core Behavioral Competencies
Yamaha Way (Will, Integrity, Initiative, Challenge, Commitment)
Customer Focus
Instills Trust
Drives Results
Manages Conflict
Develops Talent
Ensures Accountability
Manages Ambiguity
Qualifications
Ideal
Experience in order management processing in a Customer Service/B2B environment
ERP system experience
CRM proficiency
Demonstrated success within a cross-functional, matrix environment
Budget management
Preferred
5+ years in order management
Tableau or similar database software experience
Salesforce or similar CRM dashboard/reports experience
Experience in managing an expense budget
Experience managing timekeeping
People management
Here's What We'll Bring
Comprehensive benefits package including Medical, Vision, Dental, LTD, Life-Insurance and 401k with match AND automatic contributions
Performance based bonus program
Robust employee wellness programs including free music lessons
Generous Wellness reimbursement program
Tobacco cessation reward program
Private concerts from award winning artists
Discounted hotel, travel, entertainment, and other attractions
Employee product purchase program
Casual dress
Vacation, sick-time and personal floating holidays
Monthly events, for example -- Bring Your Dog to Work Day, Employee Singing Competitions, Spirit Week and other fun events
Inclusive and passionate culture
We foster a culture in which everyone feels welcomed, included, and valued; and recognize that diversity contributes to the success of Yamaha
Compensation
The hiring range for this position is $80,062 - $98,514 annually + bonus. This is the hiring range and does not include the value of benefits. The hiring range does not reflect total earning potential over time.
Final offers within the posted compensation range are based on qualifications, skills and experience required for the role.