Manager - Salesforce Engineering

Who We Are 
 

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.  We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.  

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.  

Position Summary

We are looking for an experienced Salesforce Engineering Manager to lead our platform engineering team. You will own the technical direction, architecture, and delivery of our Salesforce ecosystem while managing, mentoring, and growing a team of talented engineers and developers. Partnering closely with business stakeholders, product managers, and cross-functional teams, you will deliver scalable, high-quality solutions that drive business impact, and provide leadership over QA, vendor and partner relationships, and team culture.

This role is located at our headquarters in Naperville, IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to:

Salesforce Engineering Leadership

• Own the architecture, technical roadmap, and engineering strategy for the Salesforce platform.
• Drive the design and implementation of scalable solutions across Sales Cloud, Service Cloud, Experience Cloud, and related products.
• Establish and enforce best practices for Apex development, Lightning Web Components, integrations, and declarative configuration.
• Lead technical design reviews, code reviews, and architectural decisions.
• Oversee CI/CD pipelines, branching strategies, and release management for the Salesforce org.
• Ensure security, compliance, performance, scalability, and data governance standards are upheld.
• Make build vs. buy vs. configure decisions and guide the team through trade-offs.
• Stay current on the Salesforce ecosystem, evaluate new features and AppExchange tools, and bring forward innovations that benefit the business.

Team Leadership & Culture

• Lead, mentor, and develop a high-performing, cohesive team of Salesforce developers, administrators, and engineers across geographies and time zones.
• Conduct regular 1:1s, performance reviews, and career development conversations.
• Set clear goals, expectations, and accountability across the team.
• Recruit and hire top engineering talent, and establish onboarding and documentation practices that help new team members ramp quickly.
• Foster a culture of collaboration, ownership, psychological safety, and continuous learning.
• Champion diversity, equity, and inclusion in hiring, team practices, and day-to-day interactions.
• Drive team rituals such as standups, retrospectives, demos, and knowledge shares that strengthen alignment and engagement.
• Recognize and celebrate wins, and create space for the team to learn from setbacks.

QA Oversight

• Provide leadership and direction over QA activities supporting the Salesforce platform.
• Partner with QA engineers, or a partnering QA team, to ensure appropriate test coverage across unit, integration, regression, and UAT.
• Champion test automation and shift-left practices within the engineering team.
• Set quality expectations, review key quality metrics, and drive continuous improvement in release reliability.
• Ensure root cause analysis is performed on production issues and preventative measures are implemented.

Cross-Functional Collaboration

• Partner with Product, Sales Ops, Revenue Ops, Marketing, and Customer Support to translate business needs into technical solutions.
• Communicate technical concepts clearly to non-technical stakeholders and executive leadership.
• Manage project priorities, timelines, and resource allocation across competing demands.
• Advocate for the engineering team's needs and represent their work to the broader organization.

Vendor, Offshore & Partner Management

• Manage a blended workforce of FTEs, onshore contractors, and offshore vendor pods; set clear SLAs, throughput expectations, and quality bars for every pod.
• Participate in vendor selection, statement-of-work scoping, and ongoing performance governance; hold partners accountable to commitments.
• Drive knowledge transfer, documentation, and process maturity so that work is portable across pods and not locked into individuals.
• Optimize the onshore/offshore mix to hit velocity and cost targets without compromising quality or security.

We're Excited if this is You

• A hands-on engineering leader who sets technical direction and still understands the work deeply enough to guide it.
• A people-first manager who develops talent, builds trust, and creates high-performing teams.
• A pragmatic decision-maker who balances quality, speed, and cost without losing sight of the customer.
• A clear communicator who can move easily between technical detail and executive conversation.
• Comfortable operating in a fast-paced, evolving environment and managing competing priorities.

Experience and Qualifications of the Role

• 6+ years of hands-on Salesforce development experience.
• 3+ years managing Salesforce engineering teams, including direct people management.
• Deep expertise in Apex, Lightning Web Components (LWC), SOQL, Visualforce, and Salesforce APIs.
• Strong understanding of Salesforce architecture, data modeling, security model, and governor limits.
• Proven experience with integrations (REST/SOAP APIs, middleware platforms such as MuleSoft, Boomi, or similar).
• Experience with DevOps tooling for Salesforce (SFDX, Git, CI/CD pipelines, tools such as Copado, Gearset, or Flosum).
• Track record of delivering complex Salesforce projects on time and on budget.
• Demonstrated experience managing vendors, offshore teams, or implementation partners.
• Working knowledge of QA practices and the ability to set quality direction for a team, even if QA is not your primary background.

Preferred Qualifications

• Salesforce certifications such as Platform Developer II, Application Architect, or System Architect.
• Experience with multiple Salesforce clouds (Sales, Service, Experience, Marketing, CPQ, Revenue Cloud).
• Familiarity with Salesforce test automation tools (Provar, Copado Robotic Testing, Selenium) and Apex test frameworks.
• Familiarity with adjacent tools and ecosystems (Snowflake, Segment, ERP platforms, AWS, and similar).
• Experience leading large-scale Salesforce migrations, org consolidations, or platform modernizations.
• Experience negotiating SOWs, MSAs, and managing partner commercial relationships.
• Experience building distributed or globally distributed engineering teams.
• Background working in regulated industries or with sensitive customer data.

Education

An undergraduate degree in computer science, engineering, or a related field. An MS, MBA, or related advanced degree is preferred, or equivalent experience.

Total Rewards

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $129,840 - $194,760 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits! 

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Building Effective Teams -Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Leading with Influence -Managing direct and indirect relationships with productive influence not necessarily authority.

Peer Relationships -Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Functional/Technical Skills -Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Dealing with Ambiguity -Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.

Strategic Agility -Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.