Coaching, Customer Satisfaction, Customer Support/Service, Detail Oriented, Food Presentation, Food Quality, Food Safety, Food Services, Inventory Management, Operations, Operations Management, People Management, Performance Management, Resolve Customer Issues, Retail Management, Revenue Growth, ServSafe Certification, Stock Rotation, Team Lead/Manager
Job Title: Sandwich Shop & Ice Cream Parlor Manager
Location: Laurel/Maryland
Reports to: Owner
Position Summary:
We are looking for a hands-on, energetic Manager to lead daily operations at our busy sandwich shop and ice cream parlor. This is a working manager role where you will spend time on the sandwich line while leading a small team to deliver fast, friendly service and exceptional product quality.
Key Responsibilities:
- Work the sandwich line, preparing high-quality sandwiches.
- Oversee and coach a team of employees, including training and performance management.
- Maintain excellent customer satisfaction by resolving issues quickly and ensuring a welcoming environment.
- Manage daily operations including opening/closing procedures, cleanliness, and food safety standards.
- Oversee inventory control, ordering, stock rotation, and minimizing waste.
- Drive sales and uphold high standards for food quality, presentation, and service speed.
Requirements:
- Previous management or supervisory experience in food service (sandwich or fast-casual experience preferred).
- Strong customer service skills and a positive, upbeat attitude.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Reliable, detail-oriented, and able to thrive in a fast-paced environment.
- ServSafe certification (or willingness to obtain).
Compensation: Competitive hourly rate plus Tips.
If you love food, people, and leading a fun team, we’d love to hear from you!