Manager, Scheduling Originations Title & Close

Are you eager to leverage your skills and experience in a dynamic new career opportunity?  ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose.  The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today.  This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

1. Department Leadership & Operational Oversight

• Lead and manage the Scheduling department, ensuring achievement of production, quality, and service-level objectives.
• Develop, implement, and maintain operational procedures for internal teams and external vendors.
• Monitor workflow volumes and resource allocation to ensure optimal productivity and service delivery.
• Identify process improvement opportunities and implement solutions that enhance efficiency, quality, and client satisfaction.
• Review operational metrics and reporting to assess department performance and identify trends.
• Prepare and present performance reports and recommendations to senior leadership.

2. People Leadership & Workforce Management

• Recruit, coach, mentor, and develop team members to support individual and departmental success.
• Conduct performance evaluations and establish measurable goals and productivity standards.
• Provide guidance and support for complex operational issues and escalations.
• Manage staffing levels, employee schedules, time-off requests, and coverage planning to ensure business continuity.
• Foster a positive, collaborative, and high-performing work environment that promotes employee engagement and accountability.

3. Client Service & Issue Resolution

• Serve as an escalation point for client, vendor, and internal operational concerns.
• Partner with internal departments to ensure timely resolution of issues and consistent delivery of client expectations.
• Maintain strong client relationships through responsive communication and proactive problem solving.
• Participate in client audits and support responses to audit requests, questionnaires, and compliance reviews.
• Escalate material risks, operational concerns, or client issues to leadership as appropriate.

4. Process Improvement & Strategic Initiatives

• Serve as a subject matter expert for scheduling processes and operational workflows.
• Evaluate current processes and recommend enhancements to improve efficiency, accuracy, and customer experience.
• Collaborate with technology, product, and operational teams on system enhancements and process automation initiatives.
• Support testing and user acceptance activities for new systems, tools, and process enhancements.
• Monitor industry trends and best practices to identify opportunities for innovation and operational improvements.

5. Client & Business Partner Engagement

• Participate in client meetings and operational review discussions as needed.
• Support customer service and account management teams in addressing client concerns and implementing process improvements.
• Build and maintain strong relationships with internal stakeholders, vendors, and business partners.

6. Administrative & Compliance Responsibilities

• Approve payroll, timekeeping, and departmental administrative activities.
• Ensure compliance with company policies, client requirements, regulatory guidelines, and operational procedures.
• Maintain proficiency in relevant systems, applications, and operational platforms.
• Perform additional duties and special projects as assigned.

• High school diploma or equivalent required; Bachelor's degree preferred.
• Previous management experience in title, closing, mortgage, lending, financial services, or related operational environments.
• Demonstrated ability to lead teams, manage performance, and achieve operational goals.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and customer service abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office applications and operational reporting.
• Ability to work independently and exercise sound judgment.
• Willingness to travel as business needs require.

Knowledge, Skills & Abilities

• Leadership and employee development
• Operational planning and execution
• Workforce scheduling and resource management
• Process improvement and change management
• Client relationship management
• Vendor management and oversight
• Regulatory and compliance awareness
• Data analysis and reporting
• Effective verbal and written communication
• Critical thinking and problem-solving