We are looking for a talented Manager - Service Engineering to join our team specializing in Deployment & Field Operations for our First Mode. facility in Seattle, WA.
Cummins acquired First Mode in 2025, a startup focused on developing battery-hybrid solutions for large mining haul trucks. This role will serve as the service manager of First Mode's hybrid-electric retrofit kits while establishing and helping scale the service engineering function to support product deployments.
The successful candidate will leverage experience with established Cummins service processes and tools while adapting them to a lean, agile startup environment. Key responsibilities include developing repeatable deployment and infant-care processes, supporting successful field deployments, and creating the foundation for a scalable service organization.
In this role, you will make an impact in the following ways:
Serve as the key technical liaison between field service, engineering, quality, and manufacturing to align on product performance and customer needs
Lead complex, cross-functional investigations to identify root causes of product issues and drive effective, data-informed solutions
Proactively identify and prioritize product and process risks in the field, delivering both short-term fixes and long-term improvements
Enhance customer value and uptime by leveraging data analytics to improve product reliability and total cost of ownership
Drive alignment and consensus among technical experts to implement robust engineering decisions and product resolutions
Lead and coordinate technical project teams, including managing and coaching small- to mid-sized teams and developing talent
Advance global processes and systems by leading continuous improvement initiatives across functions and business units
Provide expert-level guidance in service engineering, mentoring others and supporting large-scale, high-impact issue resolution efforts
To be successful in this role, you will need the following:
Apply strong field investigation and product problem-solving skills to quickly identify root causes, implement data-driven solutions, and prevent issue recurrence while protecting the customer experience
Leverage systems thinking and technical expertise to understand complex product interactions, improve serviceability, and develop effective technical service information for the field
Communicate clearly and build strong cross-functional and external networks to align stakeholders, share insights, and ensure timely resolution of technical issues
Demonstrate sound decision-making and adaptability in complex, ambiguous environments while continuously improving processes, driving innovation, and enhancing product reliability and customer uptime
Education, Licenses, Certifications:
College, university, or equivalent Bachelors degree in Engineering or appropriate STEM field is required.
Post-graduate (Masters) degree relevant to this discipline area may be required for select roles.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Prior Technical Specialist/Specialist Engineering equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving, quality decision making and providing technical direction and leadership to a project team(s). Knowledge of MS Office tools is preferred.
Core Responsibilities and Activities:
Serve as the Service Manager for First Mode's hybrid-electric retrofit kits, acting as the primary technical liaison for field service teams supporting trials and early mining haul truck deployments
The ideal candidate is a proactive and resourceful professional who takes initiative, adapts quickly to changing priorities, and thrives in a dynamic environment. They demonstrate a positive and collaborative approach, build strong relationships with customers and stakeholders, and maintain a strong focus on delivering high-quality support and service. Success in this role will require strong problem-solving skills, accountability, effective communication, and the ability to contribute in a fast-paced, growth-oriented setting.
This position is based at First Mode's Seattle Hub, which includes the manufacturing and engineering facility in Seattle, Washington, and the proving grounds in Centralia, Washington (approximately 1.5 hours south of Seattle center). Travel throughout North and South America to support customer deployments and field operations should be expected
The hiring manager is open to considering candidates located within a 50-mile radius of either a Cummins location in the Seattle, WA area or the Centralia, WA area, as the business needs of this role can be effectively supported from either location. While candidates residing within these markets are encouraged to apply, relocation assistance is not being considered at this time.
Lead Service Tier 3/4 field issue resolution, coordinating across engineering, product, manufacturing, program, and operations to deliver timely, effective solutions
Develop and implement scalable field support models, including issue reporting, triage, escalation, communication, and closure processes
Establish and maintain service procedures, work instructions, troubleshooting guides, and technical documentation to enable efficient field operations
Drive adoption of structured problem-solving methodologies (e.g., RCA, Cummins 7-Step) to resolve complex technical challenges and improve reliability
Partner cross-functionally to align technical responses, deployment readiness, and customer communications, ensuring successful field execution
Build and scale service engineering capabilities, including repeatable deployment and infant-care processes, to support growth from trials to commercial deployment
Leverage and adapt preferred Cummins service tools, systems, and best practices within a lean, agile startup environment to support emerging technologies and evolving business needs
Service engineering, product support, field service, or technical support experience in a complex equipment environment
Experience supporting customer-facing technical issue resolution and cross-functional problem solving
Strong understanding of field operations, service processes, and technical documentation
Demonstrated ability to build or improve service support processes in a dynamic environment
English and Spanish language proficiency preferred
Willingness and ability to travel throughout the Americas
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
Job Engineering
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Exempt - Experienced
Min Salary $137280
Max Salary $205920
ReqID 2431636
Relocation Package Yes
100% On-Site No
Cummins and E-Verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.
| Location | Seattle, WA |