Manager (Shift), Data Center Operations

Description

About CoreSite:

CoreSite is a leading colocation data center company providing the space, power, cooling and connectivity that businesses rely on to operate and grow. Our data centers bring dozens of organizations together under one roof, supporting the technology and services that keep our world connected. Our people are at the heart of everything we do, bringing the expertise, ideas and commitment that power our business and help our customers succeed. With a culture built on collaboration, ownership, and operational excellence, CoreSite is a place to make an impact.

Manager - Data Center Operations Role:

• We are currently hiring for the Swing Shift 2:00pm -10:00pm  Monday - Friday

The Manager - Data Center Operations must possess an expert level of knowledge and will be responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, fire life safety systems, and communications infrastructure. Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems. Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load. Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices. Communications Infrastructure responsibilities will include IDF / MDF / MMR management, structured cabling and supporting infrastructure ownership, and customer space management. The Manager - Data Center Operations is responsible for vendor management inclusive of daily work as well as service contracts. Project management experience is required as the manager will be responsible for managing all aspect of projects from conception to completion. The employee will also be accountable for commissioning activities within the data center. The position requires expert ability in MOP writing. This position will also be directly responsible operational efficiency and energy management within the data center. The manager will be expected to develop and implement operational strategies aimed at improving data center efficiencies without increasing uptime risk to the customer. A Data Center Manager is also responsible for ensuring the facility adheres to all compliance and audit requirements as well as company and industry standards. The Manager - Data Center Operations will be a training instructor and assist the Data Center Senior Manager in ensuring all technicians are qualified within the data center. The Data Center Manager will ensure technicians are aware of all code and standards revisions. The Manager - Data Center Operations will assist the Data Center Senior Manager and Market director in developing financial OPEX and CAPEX budgets and forecasts. The manager will model proposed project ROI. Responsibility for procurement fulfillment including developing scopes, obtaining proposals, creating purchasing requisitions and ensuring invoices are paid rests with the technician. The Manager - Data Center Operations is a people manager who will serve the role of shift manager. The individual must possess strong management and interpersonal skills. The Manager - Data Center Operations is responsible for evaluations and coaching of his or her direct reports. The manager is to work closely with the Senior Manager - Data Center Operations to ensure all staff is trained and qualified. Regular team and individual meetings are required.

Duties:

• Data center subject matter expert for electrical, mechanical, and fire life safety systems.
• Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Building Monitoring, and Control.
• Tracking and trending site efficiencies and energy consumption.
• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction. Ideal candidate will have a demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT
• People manager responsible for assigning shifts, works, approving time off, etc.
• Training and mentoring of junior staff.
• Work with technicians and vendors to ensure preventive and predicative maintenance schedules are met and maintenance is completed on time.
• Work with, and provides guidance, to the site Data Center Operations Manager to determine maintenance requirements for mechanical and electrical systems.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Site budgeting and forecasting both CapEx and OpEx.
• Create highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Expert technical review of procedures
• Expert technical review of company standards and policies
• Manage site audits both internal and external
• Adherence to compliance standards
• Manage systems to avoid unplanned, customer-impacting outages
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency
• Provide applied mechanical and integrated control expertise for the entire data center
• Navigate and utilize a CMMS system.
• Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly.
• Provide day-to-day exceptional customer service and support.
• On-call availability may be required to respond to emergency situations at the data center
• Adhere to and promote CoreSite’s Principles of Operational Excellence
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Special projects as assigned

Requirements:

Knowledge, Skills & Abilities:

Interaction with Others-

This position is required to interact with Coresite personnel, vendors, partners, contractors and clients.

Work Attributes-

Knowledge:

• Expert understanding of the electrical and mechanical systems used in a data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems
• Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety
• Expert knowledge of fiber optics / cabling infrastructure and industry best practices.
• Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)
• Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems
• Expert knowledge of energy efficiency best practices.
• Proficient in Electrical, Mechanical, Protection, and controls systems commissioning.

Skills:

• Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:
• Chilled Water Systems
• Large Centrifugal Chillers
• Cooling Towers
• Heat Exchangers
• Water Treatment Systems
• VFD’s and Pumps
• HVAC equipment
• CRAC/CRAH’s
• Humidification Systems
• BMS and PLC Controls
• Emergency Standby Diesel Generator Systems
• Fuel/Oil systems,
• 480/277 and 208/120 electrical generation and distribution
• Static UPS Systems
• Double Interlock Pre-Action Systems
• Experienced people manager
• Proven leadership skills.
• Experienced vendor management skills including service contract management.
• Experienced project management skills, including budgeting, time tracking, schedule creation, scope development, contract management
• Proven skills in facility budgeting and forecasting.
• Excellent communication skills, both written and oral
• Suite (Word, Excel, PowerPoint, Project)

Abilities:

• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems.
• Ability to learn quickly and address issues as they arise during normal working hours or after hours.
• Ability to operate in and promote a rigorous process-driven team environment
• Ability to logically analyze and solve problems
• Ability to effectively multi-task multiple projects
• Operate Hand and Machine Tools (hammer, drill, saw, etc.)
• Operate electrical tools such as a multi-meter or infrared camera

Education/Experience:

• Bachelor’s degree in Mechanical or Electrical Engineering or equivalent time in rate.
• 7 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience)
• 3-5 years’ experience in administering and managing facility preventative maintenance programs and budgets.
• 3-5 years’ experience in vendor and project management
• 3-5 years’ experience in technical procedure and policy writing.
• 3-5 years’ experience in people management
• Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Physical Demands and special requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand 1/3 – 2/3 of the time
• Ability to walk 1/3 – 2/3 of the time
• Ability to sit 1/3 – 2/3 of the time
• Ability to climb and balance 1/3 – 2/3 of the time
• Ability to stoop, kneel, crouch and crawl 1/3 – 2/3 of the time
• Ability to reach with hands & arms 1/3 – 2/3 of the time
• Ability to smell, talk & hear
• Ability to use hands to type, handle & feel
• Ability to reach with hands and arms
• Ability to see at close and distance ranges and the ability to see color
• Must be comfortable working in a high stress, fast paced environment with shifting priorities
• Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
• Ability to lift up to 50 pounds 1/3 of the time

Compensation: Compensation for this role includes a base salary between $123,750 to $135,500 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.

Job Post Timeline: This position is expected to be open for applications for 30 days.

Benefits: Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

• Medical coverage starting day one, plus dental, vision, telemedicine, HSA/FSA options.
• 401(k) with a 5% company match, plus bonus and equity opportunities.
• Employee Stock Purchase Plan (ESPP).
• Starting 16 days of PTO, 11 paid company holidays, floating holidays and additional paid time for volunteering, family care, parental leave and other life events.
• Free parking or public transportation support.

Additional Perks:

• Up to $800 annually in wellness reimbursements and up to $450 in wellness incentives.
• $100 monthly technology stipend.
• Up to $5,250 annually in educational reimbursement plus LinkedIn Learning.
• Up to $5,000 annually in charitable donation matching.
• Financial coaching and student loan support.
• Family planning, mental health, and caregiving support.
• Pet insurance, employee discounts and cash back offers.

General Statements:

• Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.
• Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice:

• CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.
• Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.