Manager Site Reliability Engineering

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ISITManager Site Reliability Engineering

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Manager Site Reliability Engineering

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Open in new tab iconPA Working at Home - PennsylvaniaCompany Allegheny Health NetworkJob Description GENERAL OVERVIEWThis job is responsible for the reliability availability and performance of critical healthcare IT systems principally in the Environment of Care EOC enabling seamless access to essential services for patients providers and the people we serve. Proactively identifies and mitigates potential disruptions to maintain the highest standards of care and operational efficiency. This role blends software engineering clinical engineering and security principles with a deep understanding of healthcare operations to minimize downtime improve system resilience and to support clinical workflows and continuity of hospital operations. Works cross-functionally with AHN site leaders and teams to navigate and to monitor and support building automation and facility systems clinical engineering IoT healthcare delivery technology architecture infrastructure and platform operations and cybersecurity. Fosters a culture of automation continuous improvement collaboration and patient safety. Develops core metrics for monitoring and maintaining system health for SRE practitioners e.g. latency traffic errors and saturation leveraging industry practices manufacturer guidance and other service delivery metrics.

ESSENTIAL RESPONSIBILITIES

Perform management responsibilities to include but are not limited to involved in hiring and termination decisions coaching and development rewards and recognition performance management and staff productivity. Plan organize staff direct and control the day-to-day operations of the department develop and implement policies and programs as necessary may have budgetary responsibility and authority. 25

Oversees the partnership with clinical engineering cybersecurity device manufacturers suppliers and Information Technology SMEs to oversee and to implement strategies for managing monitoring and securing a diverse range of clinical devices and other technology equipment e.g. IoT ensuring compliance with HIPAA and other relevant regulations e.g. FDA TJC PCI. Keeps current on healthcare IT trends including AI security patching and best practices for device hardening. Oversees and assists with network segmentation and access controls to isolate and to protect clinical and other critical devices. Automates monitoring tasks to improve efficiency and reduce errors. Identifies and remediates vulnerabilities in clinical devices and related infrastructure. Manages and reports issues with assets devices integration services and other equipment. Engages the appropriate parties to develop and deploy a fixsolution or oversees ownership of resolution actions. Utilizes observability practices to gain deep insights into system behavior enabling faster identification and resolution of issues.15

Oversees the SRE partnership with Clinical Engineering and Cybersecurity Engineering to troubleshoot technical issues related to medical equipment and systems. Participates in the medical device technology lifecycle - from productdevice evaluation discovery to implementation maintenance and through retirement. Develops the framework and structure to maintain documentation related to the IT infrastructure supporting clinical and other critical devices. Participates in the planning and oversees the execution of preventative maintenance activities. Provides direction and guidance to team members on how to analyze complex problems and develop effective solutions how to troubleshoot system outages and performance issues and how to work collaboratively with other IT cybersecurity facility AI and application teams to resolve issues and to conduct root cause analyses. 15

Oversees the SRE partnership with facility leaders to optimize the performance and monitoring of building automation systems BAS including HVAC lighting fire suppression security systems etc. Manages processes and procedures used to monitor BAS performance metrics and proactively identifies potential issues. Works with facilities management to implement improvements to the BAS infrastructure. Works with cybersecurity vendorsmanufacturers et. al. to ensure the security of building automation systems and oversees monitoring of performance service delivery and support. 15

Oversees the SRE partnership with IT teams including but not limited to platform product management disaster recovery services infrastructure and architecture storage management and release management. Participates in the planning and execution of downtime drills and system device recovery exercises. Supports other emergency preparedness drills and exercises as needed. Leads or participates in post-incident reviews to identify root causes and implement corrective actions. Works with cross-functional stakeholders to Implement and to maintain redundant systems and failover mechanisms to minimize downtime. Reviews and provides feedback on emergency operations plans and other materials which are used to respond to emergency situations e.g. Continuity of Operations Plans Incident Response Guides Downtime Procedures. Manages team members who are supporting the planning and execution of system migrations releases and upgrades to ensure minimal disruption to clinical operations. Oversees detailed migration or installation plans including risk assessments rollback procedures and communication strategies. Assists local site leaders with navigating shared services e.g. AI IT Information Security Clinical Engineering Platform Operations Technology Acquisition.15

Establishes core metrics for monitoring and maintaining system health for SRE practitioners e.g. latency traffic errors and saturation. Manages the processes and procedures used for documentation and knowledge sharing including maintaining detailed documentation of systems device inventories processes and procedures. Leads by example by sharing knowledge and best practices with other staff and cross-functional teams. Provides training and mentorship to junior or less experienced team members. Stays current with the latest technologies and trends in site reliability engineering. Leads or participates in briefings with cross-functional stakeholders to manage priorities and team assignments support ticket queues etc.10

Other duties as assigned or requested. 5

QUALIFICATIONSRequiredBachelors degree in Computer Science Engineering Management Information Systems IT or related field or relevant experience andor education as determined by the company in lieu of bachelors degree.3 years with Management or leadership rolePreferredMasters degree in Computer Science Engineering Management Information Systems IT or related field5 years of experience with Site Reliability Engineering SRE Systems Administration or DevOps particularly in healthcare IT5 years of experience in Medical device management lifecycle network device segmentation vulnerability and patch management5 years of experience in Healthcare IT experience in architecture automation IoT telemetry telehealth security system development lifecycle capacity planning networking continuous integration continuous delivery pipelines CICD incident management scripting metrics monitoring redundancy etc.3 years of experience working in highly regulated environments3 years of experience with Progressive leadership roles preferably in clinical engineering IT business continuity backup and storage management building automation or cybersecurity discipline in healthcare

SKILLSProblem-Solving Excellent analytical and troubleshooting skills High capacity to think analytically interpret information observations apply judgment and to assist with making effective strategic decisions.

Collaboration Ability to work effectively in a team environment demonstrated ability to support multiple sites and locations while maintaining consistency in service delivery processes and procedures.

Communication Strong written and verbal communication skills.

Flexibility Willingness to participate in activities or incidents which may occur outside of regular work schedules.

Leadership Demonstrated resource and project planning capabilities decision making skills history of results-oriented delivery and effective team building across multiple locations and a diverse team of staff partners and stakeholders.

Security Awareness Understanding of security best practices and how to apply them in a healthcare IT environment.

Delivery and Execution Demonstrated competency in the execution of multiple projects including managing resources across multiple projects to meet goals.

Relationships Strong relationship building skills and ability to influence with and without authority in a matrixed organization.

Disclaimer The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.

Compliance Requirement This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all times. In connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 HIPAA as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements. Pay Range Minimum51.90Pay Range Maximum83.84Base pay is determined by a variety of factors including a candidates qualifications experience and expected contributions as well as internal peer equity market and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal state or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the email below.

For accommodation requests please contact HR Services Online at HRServiceshighmarkhealth.orgCalifornia Consumer Privacy Act Employees Contractors and Applicants Notice

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Job DetailsJob categoryISITPosition TypeFull TimePosted04302026LocationsPA Working at Home - PennsylvaniaLine of BusinessEntityRecruiterHiring ManagerExperience LevelJob FamilyISIT Gen-AHNReq IDJ280531

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accessibility of our website or need assistance completing the application process please contact the email below.

For accommodation requests please contact HR Services Online at

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