Manager, SMB Accounts

About The Opportunity 

As a Manager, Restaurant Success in the SMB Merchant Network, you'll oversee a team of Associate Account Managers and Senior Associate Account Managers and be assigned to a region. You will play a crucial role in leading and supporting a team of associate account managers to achieve strategic objectives and foster strong client relationships.

The Impact You Will Make 

• Lead, mentor, and develop a team of associate account managers to ensure high performance, engagement, and career growth through coaching and ongoing feedback..

• Foster a collaborative and supportive team environment that promotes excellence in client service and achievement of goals.

•  Model creative thinking and problem-solving for the team, providing guidance and support in developing unique solutions.

• Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.

• Serve as a supplemental, and sometimes key, point of contact for clients, building and maintaining strong relationships based on trust, transparency, and effective communication.

• Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.

• Provide insights and feedback from client interactions to inform product development, marketing strategies, and overall business initiatives.

• Act as a liaison between associate account managers and other internal stakeholders to facilitate effective communication and problem resolution.

What You Bring to the Table 

• Bachelor’s Degree or equivalent years of experience and High School degree/GED

• 5+ years of relevant work Sales process experience, 1+ years of management/leadership experience is required

• Proficiency in CRM software and Microsoft Office suite.

• Native-level fluency in English is required.  Candidates fluent in Mandarin or Spanish are strongly preferred.

• Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.

• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.

• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Illinois: $80,000- $100,000 ($100,000 - $125,000 OTE)

New York: $88,000 - $110,000 ($110,000 - $137,500 OTE)

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.