Manager, Social Media & Search Technology

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and informationwith end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes -putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together

SUMMARY

The Global Digital Engagement (GDE) team within a pharma company owns the end-to-end technology stack powering their social media presence across 40+ countries. This role is responsible for vendor and platform operations, AI-enabled workflow enablement, and cross-functional compliance coordination across the social media and search technology portfolio. The position serves as a key individual contributor on a small, high-impact team that manages platforms including Sprinklr, Meta, LinkedIn, TikTok, YouTube, Reddit, Pinterest, Google, BING, and AI/automation vendors such as Zamp.ai, Quid AI, Tubular Labs, and Synthesia.

HIERARCHY

Reports to the Practice Area Manager - Agency Services

PRIMARY DUTIES

Vendor Management & Platform Operations

• Own day-to-day vendor relationships and contract lifecycle management for social media and search technology vendors.
• Coordinate vendor onboarding, renewals, compliance reviews, and escalations in partnership with Procurement, Legal, and Information Security.
• Manage platform access provisioning, user administration, and governance across social media tools, search tools, and native social platforms.
• Support tool configuration, dashboard setups, and operational workflows in coordination with business partners.

• Lead cross-functional compliance workflows including Security Assessment Evaluations (SAEs), Supplier Privacy Standards (SPS), Standard Contractual Clauses (SCCs), and related regulatory documentation.
• Partner with Legal, Privacy, Information Security, and Procurement to ensure all social media and search tools meet enterprise compliance standards.
• Manage CAPA (Corrective and Preventive Action) reporting and remediation tracking for the social media and search technology stack.

• Support the AI and Automation workstream for Global Digital Engagement, including portfolio intake, use case validation, and pilot coordination.
• Assist with integration touchpoints across different tools and other AI-enabled content and distribution tools.
• Help build and maintain the AI portfolio management framework, tracking productivity gains and adoption metrics.

• Support social media account creation, platform setup, and launch readiness for new brand and product launches.
• Maintain operational documentation, SOPs, and playbooks for account provisioning and platform workflows.

• Strong organizational skills and ability to manage multiple concurrent workstreams.
• Effective communication skills for working across technical, legal, and business stakeholders.
• Ability to sit at the intersection of social media, AI, and enterprise compliance on a team that touches the entire signal-to-distribution stack.
• High autonomy to own entire workstreams, not just contribute to them

• Bachelor's degree in Information Technology, Marketing Technology, Business, or a related field.

• At least 5 years of relevant experience in technology operations, vendor management, or MarTech platforms.

• Experience with enterprise SaaS vendor management (contracts, onboarding, compliance coordination).
• Experience in pharmaceutical or regulated industry technology environments.
• Experience with compliance frameworks.
• Sprinklr experience.

• Familiarity with social media platforms and/or social media management tools.
• Familiarity with search platforms and/or search management tools.

• Familiarity with AI/ML tools, automation workflows, or generative AI platforms.
• Digital Marketing knowledge.