Manager - Software Engineering Salesforce

General Information

Career Area: Technology Work Locations:

• 500 Woodward Avenue, MI
• 601 S. Tryon Street, NC
• Remote No Ref: 21721 Posted Date: 02-19-26 Working Time: Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and thats more than some cliché people put on job postings. We live this stuff. We see our people as well people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. Youre constantly evolving, so shouldnt your opportunities be too?

Work Schedule

Ally designates roles as:

1. Fully on-site
2. Hybrid
3. Fully remote Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this roles specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

At Ally, you get a startup feel but experience the benefits of a company that has worked out the kinks and is fulfilling its purpose. We are always evolving and see that as a good thing. From owning our work to seeing its impact in the real world, our team is relentless in finding new ways technology can help make experiences better and help people. We are problem solvers, we value diverse thinking, we support one another, and we challenge ourselves to think bigger in the journey to deliver customer-obsessed tech solutions. To read more about what our tech team does, be sure to visit our tech blog at ally.tech

Responsibilities

Responsible for managing the results of software development teams to ensure software solutions are built according to company standards and are compliant with business requirements. Reviews and evaluates the performance of the development teams and of the individuals on the teams. Ultimately accountable for project deliverables, budgets, schedules, and quality. Serves as the primary interface with IT and business partners on software development projects. This position will report to a Director of Software Development and may have responsibility for directly managing one or more development resources.

Requirements

The ideal candidate will possess technical leadership experience on the Salesforce Service cloud platform and is passionate about delivering quality user experience to millions of Ally customers across delivery channels and lines of business. Candidates should have experience working in the Customer Care/Contact Center space and possess attention to detail and a track record of flawless execution.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

This position will be the team champion for all Salesforce implementations and participate/lead the modernization of customer care platforms through automation, agentive AI, workflow optimization, and integration. The tech lead will also support the rollout of additional Salesforce products like - FSC Data Cloud, Agentforce, etc. In addition, the manager will:

• Partner with business, UX design, and back-end API teams to stand up contact center capabilities across delivery channels of voice, chat, SMS, and push notifications
• Guide development teams to review business requirements, design documents, test plans/test cases
• Partner with architecture and external development teams to design technical solutions
• Lead the development and deployment of new features with your team
• Recommend optimizations for improved efficiency and speed to market for new alerting capabilities
• Enforce performance & code quality standards through peer code reviews and automated testing
• Assist with hiring, onboarding, and mentoring of new developers for your team

The Skills You Bring

Minimum Qualifications:

• 7 years of relevant experience or equivalent combination of education and experience
• High School Diploma or GED equivalent

Preferred Qualifications:

• 5 years of Salesforce experience
• Bachelors degree in Computer Science, Software Engineering, or other related discipline
• 5 years of experience with Service Cloud, Data Cloud, Agentforce, Financial Services Cloud, Experience Cloud, etc.
• 3 years of experience with custom development within Salesforce and integrations with other applications
• 2 years of experience with solution designing and User Experience for digital and contact center agents
• 2 years of experience managing small to large Salesforce engineering teams
• Ability to supervise staff and make personnel decisions
• Ability to manage multiple complex software development projects
• Ability to articulate the companys business requirements and objectives and translate those into software development solutions
• Ability to effectively communicate software development issues and recommendations to senior-level management within and outside of IT
• Knowledge of all phases of software development

Technical Skills Required

• Must have Salesforce certifications like - Platform Developer 1 or 2, App Builder, Administrator, Advanced Administrator, or Service Cloud
• Technical architecture or development certification preferred
• Must have experience with Eclipse IDE, Force.com, ANT, Developer Console for development, debugging, and query
• Must have experience working with integration features such as callouts, future methods, batch, and scheduled apex, REST, and SOAP APIs
• GraphQL experience is preferred
• Must have experience with SFDC Developer Apex, data loader for data loads, inserts, updates in Salesforce
• Hands-on experience with both point-and-click configuration as well as programmatic customization
• Experience with tools and techniques to ensure compatibility of rendering of content across browsers, clients, and form factors
• Solid understanding of JavaScript and OAuth is required

How Well Have Your Back

Allys compensation program offers market-competitive base pay and pay-for-performance incentives, bonuses based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly time off days are prorated based on start date and program varies based on full or part-time status and management level
• Planning for the Future plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs, and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access
• Supporting your Health & Well-being flexible health and insurance options including medical, dental, and vision, employee spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially
• Building a Family adoption surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA, back-up child and adult/elder care days, and childcare discounts
• Work-Life Integration other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program, and other employee discount programs
• Other compensations depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity.

To view more detailed information about Allys Total Rewards, please visit this link: https://www.ally.com/content/dampdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are

Ally Financial is a customer-centric leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com. Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity, or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law. We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $110,000 - $180,000 USD

An individuals position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certifications, training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.