Manager, Spa & Pool Services

Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. Excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Responsible of marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. Ensures clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Manages and upholds Spa massage, skincare, & pool areas of Spa Department's business plan to support enterprise initiatives, enhances guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence. Oversees day-to-day Department operations including product receiving, fulfillment, training/certification requirements, compliance, accounting, vendor selection and management, and strong service center collaboration

2. Creates environment that motivates team members to collaborate, learn, perform, and develop their skills. Develops high-performing team through thoughtful team member professional development, effective timely performance assessments and productive workflow processes. Identifies and provides feedback on objectives and assesses performance and service excellence. Creates a compliance culture and fosters an environment where team members feel empowered to report potential violations and/or misconduct. Promotes excellent guest/team member relationships by reacting promptly, efficiently, and courteously to all guest and team member.

3. Collaborates and advises on ongoing development and positioning of Spa and Pool services, treatment dispensary/prep area and water sanctuary offerings in terms of overall concept definition, philosophy, service and product offerings. Reviews and refreshes product offerings in line with current guest and industry global trends - anticipates and sets future trends.

4. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaboratively with other departments to create unique events and promotions to attract high-level Casino guests. Proactively identifies various market opportunities; makes recommendations to Director regarding visual, branding and marketing strategies.

5. Manages and leads annual budget and forecast. Responsible for Inventory, Revenue and Margin Management related to Spa and Pool services, treatment dispensary/prep and water sanctuary. Leads Spa team in tracking, monitoring and reporting on monthly, quarterly and annual KPI's to proactively identify efficiency issues and propose solutions.

6. Oversees cleanliness, health and safety of all Spa facilities/Spa and Pool services, water sanctuary and dispensary for professional Spa products. Ensures all team members are trained and following proper State and industry health and safety regulations and operating per Department and enterprise policies and procedures. Partners with Compliance Department to develop, review and implement Department policies and procedures as well as Standard Operating Procedures.

7. Performs other duties as assigned to support the ecient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree from an accredited college or university required. Certificate or educational background in a related field preferred.

• Minimum of three (3) years of experience within the Spa & Resort Pool industry or closely related field required; hotel, casino or resort environment required.

• Minimum of three (3) years of management experience in the Spa & Resort Pool industry or closely related field required.

• Experience in instructional design, assessing needs, performance measurement, training delivery, and training evaluation preferred.

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• History of building, leading, motivating, and coaching teams to achieve objectives.

• Must have the ability to communicate verbally across all levels of the enterprise.

• Must have good presentation skills.

• Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications.

• Experience with development, assessment or review of quality assurance policies, procedures, processes and internal controls required.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

• Professional license in massage therapy or cosmetology within the state of practice preferred.

• No Driving Responsibilities: Role does not require a driver's license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.

• Work requires travel to attend meetings, trade shows, and conferences.

• Incumbents may be required to work evening, weekend and holiday shifts.

• Must be able to work in a fast-paced, high-demand environment.

• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

• Sedentary work: involves sitting most of the time. Constantly operates a computer and other

• office productivity machinery, such as a calculator, copy machine, and computer printer.

• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,

• via videoconference and over the telephone.

• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!