Manager, Storage & Data Protection Services

Santander US

Quincy, MA

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JOB DETAILS

SKILLS

Best Practices, Business Growth, Business Operations, Business Strategy, Business Support, Capacity Management, Career Development, Continuous Improvement, Contract Negotiation, Data Migration, Data Recovery, Data Storage, Dell Computers, Disaster Recovery, External Audit, Financial Services, Gap Analysis, IBM Product Family, Information/Data Security (InfoSec), Internal Audit, Internet Security, Leadership, Maintain Compliance, Metrics, Migration Strategy, Military, Network Operations Center, Operational Improvement, Operational Strategy, Operations Management, Operations Processes, Performance Analysis, Performance Management, Performance Metrics, Policy Development, Protective Services, Registered Training Organisation (RTO), Regulatory Compliance, Regulatory Requirements, Resource Management, Risk, Risk Management, Storage Architecture, Storage Software, Strategic Planning, Supplier Relationship Management (SRM), Team Lead/Manager, Technology Analysis, Test Data, Test Program, Testing, Vendor/Supplier Management, Vendor/Supplier Relations

LOCATION

Quincy, MA

POSTED

2 days ago

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Manager, Storage & Data Protection Services, is responsible for the leadership, governance, administration, and strategic direction of the organization's enterprise storage, backup, recovery, and disaster recovery services. This role leads a team of engineers and administrators responsible for ensuring the availability, integrity, recoverability, and compliance of enterprise data assets.

The Manager oversees enterprise backup platforms, storage infrastructure, disaster recovery testing, data migration initiatives, and regulatory compliance requirements while driving continuous improvement, operational excellence, and technology modernization.

Key Responsibilities:

Leadership & Team Management

+ Lead and develop a team of Storage and Backup Engineers and Administrators.

+ Establish operational objectives, service level targets, and performance metrics.

+ Manage staffing, resource allocation, performance management, and career development.

+ Promote operational excellence and continuous improvement across storage and backup services.

Storage Services Management

+ Oversee enterprise storage platforms and services.

+ Manage capacity planning, performance monitoring, utilization optimization, and lifecycle management.

+ Lead storage modernization and technology refresh initiatives.

+ Govern storage architecture standards and operational best practices.

+ Direct storage migration projects supporting business growth and technology transformation.

Backup & Recovery Services

+ Provide operational oversight of:

+ Dell EMC Avamar

+ IBM Spectrum Protect (TSM)

+ Dell EMC Data Domain

+ Dell EMC ECS

+ Govern backup policy management, retention schedules, recovery standards, and operational procedures.

+ Ensure creation, maintenance, monitoring, optimization, and retirement of backup jobs.

+ Establish backup coverage validation processes and perform backup gap analysis.

+ Review backup success rates, recovery metrics, and operational reporting.

Disaster Recovery & Business Continuity

+ Own enterprise backup recovery readiness and disaster recovery testing programs.

+ Ensure monthly restoration testing of business-critical applications and infrastructure.

+ Coordinate DR testing with business and technology stakeholders.

+ Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).

+ Maintain disaster recovery documentation and audit evidence.

Data Migration & Infrastructure Modernization

+ Lead data migration efforts associated with:

+ Storage optimization

+ Platform modernization

+ Hardware refreshes

+ Data center migrations

+ Develop migration strategies minimizing operational risk and business disruption.

Governance, Risk & Compliance

+ Ensure compliance with regulatory, audit, cybersecurity, and data protection requirements.

+ Support internal and external audits.

+ Establish policies, standards, and operational controls for data protection services.

+ Manage operational risk related to data availability and recoverability.

Vendor Management

+ Manage vendor relationships and support contracts for storage and backup technologies.

+ Coordinate escalations and service reviews with vendors.

+ Participate in contract negotiations, renewals, and technology evaluations.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

+ Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

+ Master's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred

Qualifications:

+ 8+ years of experience in enterprise storage and backup environments.

+ 5+ years of leadership experience.

+ Strong expertise with:

+ Dell EMC Avamar

+ IBM Spectrum Protect (TSM)

+ Dell EMC Data Domain

+ Dell EMC ECS

+ Enterprise storage platforms

+ Disaster Recovery and Business Continuity

It Would Be Nice For You To Have:

+ Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

$138,750.00 USD

Maximum:

$240,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) (https://businessolver.foleon.com/santander/2026-santander-eguide/)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

WhatTo Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO

About the Company

Santander US

We are Santander Bank, N.A., one of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. Our parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. Here in the Northeast, we are a team of 9,800 individuals all committed to a single mission: to help customers make progress toward their goals. We aim to make banking hassle-free by providing simple ways for customers to spend, save and manage their money.

Santander is recruiting people like you who want to be challenged and strive for something better. At Santander, you'll be rewarded with competitive compensation and market leading benefits. You'll have access to comprehensive career development programs that empower you to grow and advance. You'll discover a company where you can shape a bright future.

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Banking

FOUNDED

1902

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