Manager, Student Communication
Date Posted: Friday, April 24, 2026
Closing Date: Tuesday, May 26, 2026
Department: Call Center
Position: 105537
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Responsibilities
DESCRIPTION:The Manager, Student Communications manages college-related student communications and provides support to the Student Services and Communications Center. Manages the creation, review, and dissemination of student communications for Student Affairs departments. Serves as the main contact for communication requests, and coordinates messaging across channels (e.g., email, text) to inform students about services, events, and initiatives in partnership with departments like Admissions, Advising, Financial Aid, and Student Life.ESSENTIAL FUNCTIONS:1. Partners with Director, Student Services and Communications Center to develop and execute college-wide student communication strategy, aligned with student experience goals.2. Writes, edits, schedules, and distributes student communications across multiple channels, ensuring clarity, accuracy, and consistency.3. Maintains an inventory of all student communication tools and user access.4. Plans and manages a centralized student communications calendar and establish standardized protocols for communication tool usage to ensure coordinated, consistent messaging across the College.5. Serves as the point of contact for field inquiries and requests related to communicating and promoting events and happenings for students.6. Recommends, develops, implements student communication plans, processes, and procedures to support the College's goals.7. Collaborate with marketing and communications team to communicate timely emergency notifications to students.8. Provides secondary support to the Director in leading and coaching Call Center representatives to deliver a high-quality, student-centered experience through admissions, enrollment, financial aid, and general student inquiries.9. Provides support to leadership in designing and implementing call center procedures, including service standards, communication scripts, and training resources.10. Analyzes and prioritizes responses, call and inquiry trends and prepare reports on call activities, student inquiry topics, responses and abandon rates.11. Performs other duties as required or assigned. REQUIRED QUALIFICATIONS:1. Bachelor's degree from regionally or nationally accredited institution. Preferably, Creative Writing, English, Journalism or related discipline.2. Two years of professional experience in strategic communications and content writing for all media platforms.3. Experience in call center or student services preferably higher education.DESIRED QUALIFICATIONS:1. Project management experience.2. Bilingual (ie: English/Spanish).3. Leadership and supervisory experience.KNOWLEDGE, SKILLS & ABILITIES: 1. Ability to provide excellent customer service skills.2. Knowledge of student services processes and procedures. 3. Excellent verbal, written and interpersonal communication skills and ability to communicate effectively with students, faculty, staff, and administration.4. Excellent Microsoft Office 365 skills (Outlook, Word. Excel, PowerPoint) and the ability to become proficient in videoconferencing applications, including Teams/Zoom.5. Ability to prepare a variety of communications materials that can be strategically tailored for a multitude of channels and platforms.6. Proficient in utilizing data and assessment outcomes for communication and making continuous improvements for programs and services.7. Ability to treat confidential information with sensitivity.8. Excellent problem-solving and critical thinking skills. 10. Committed to working in a multicultural environment.WORK ENVIRONMENT and SPECIAL CONSIDERATIONS: 1. Work inside in an office environment. 2. Travels between campuses and to other local destinations.This description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.This position is not eligible for Veteran's Preference.
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Pay Benefits and Work Schedule
Are you ready to grow your career and make an impact in changing the lives of our students? Seminole State College of Florida has a great opportunity to join our growing team of faculty and staff!We offer competitive pay with a beginning salary of $47,476 commensurate with education and experience exceed the required qualifications, plus an attractive total rewards package including:Flexible work options with a 37.5 hour work week and generous paid time off (holidays, annual and sick leave, and College Breaks)A variety of paid health and life insurance coveragesWellness incentives and free gym membership at the Raider Fitness CenterFRS retirement and other optionsProfessional Development and Paid TuitionFree on campus parking
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Conditions of Employment
Finalists and individuals recommended for employment at Seminole State College must reside in the State of Florida at the time of hire and may be subject to background investigations and fingerprinting in compliance with Florida Statute 1001.64; and Seminole State College Policy 1.020; 2.020. Criminal background checks and fingerprinting will be conducted for all new employees, and for rehired employees who have had a break in service for one year or more. The Office of Human Resources will determine which background checks shall be conducted for each position, based upon its review of job descriptions and the responsibilities of the position. These include, but are not limited to, positions that have access to money, master keys, security-sensitive areas and confidential information; positions that have the capability to create, delete, and alter records; and positions that are responsible for the care and instruction of children. The College will conduct various types of background checks which may include, but are not limited to: criminal background, credit check, driver''s license check, previous employment and references.
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How to Apply
Applicants must complete the entire online application and include work history even if attaching a resume.REQUIRED DOCUMENTS (To ensure full consideration all of the following documents must be attached to the application prior to the closing date): ResumeCover LetterTranscripts showing the date of degree conferral; this applies to Seminole State College employees as well as external candidates (unofficial copies accepted for application purposes). Please note: Official Transcripts are REQUIRED upon hire.Letters of recommendation are strongly encouraged.TO ATTACH ADDITIONAL DOCUMENTS: From the Seminole State College Home page, scroll to the bottom and click on EmploymentClick on Complete or Review an Existing ApplicationSelect either Sign In with existing username and password or New User to create an account Click on My Job Applications to view applied jobs, resumes and attachmentsClick on the + under My Cover Letters and Attachments to attach documents.
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Equal Employment Opportunity
Seminole State College is an equal opportunity employer and strictly prohibits discrimination on the basis of race, color, religion, pregnancy, national origin, ethnicity, age, sex, gender, veterans' or military status, disability, sexual orientation, genetic information, marital status, or any other factor protected under applicable federal, state, and local laws, rules, and regulations in its programs, activities, and employment.
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Other Information
VETERANS'' PREFERENCE Seminole State College of Florida adheres to Florida's Veteran's Preference laws by providing preference in hiring to covered job applicants. Moreover, in recognition of the valuable contributions made by veterans, the College also considers any applicant's military service background when filling job positions not covered by Veteran's Preference laws. To claim Veteran''s Preference for eligible positions, a copy of your DD-214 form, Certificate of Release or Discharge from Active Duty must be uploaded and attached to your application to claim Veterans'' Preference. HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA: Individuals who have completed college or university course work at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. Foreign transcripts should be evaluated by one of the organizations approved by the National Association of Credential Evaluation Services. This evaluation must be submitted at the time of application. We recommend World Education Services at P.O. Box 5087, Bowling Green Station, New York, NY 10274-5087, telephone (212) 966-6311 or email address www.wes.org. The interview process may be delayed until such a review has been completed.
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