About this Position
Posting Detail Information
Position Number SE0654 Position Title Manager, Student Services - OSC Job Type Staff FT/PT Full-Time Employee Class Description P1-Staff exempt General Position Description
Responsible for the development, coordination, and supervision of student services which may include First Stop and First Stop Lab.
Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely. Grade 2032 Exemption Status Exempt Posting Number S3871P Location(s) Kissimmee, FL 34744 - Osceola Campus Proposed Work Schedule (Please note hours subject to change based on business needs)
The regular work schedule consists of four days from 8:00 AM 5:00 PM and one day from 9:00 AM 6:00 PM. Hours and schedule are subject to change based on departmental operational.
Number of Vacancies 1 Posting Start Date 05/13/2026 Posting End Date 05/27/2026 Open Until Filled No Quicklink for Posting https://valenciacollege.peopleadmin.com/postings/42536
Posting Detail Information
Temporary Position (Temp or Grant Funded) Details Salary Range $56,653 - $63,735 per year
Essential Job Functions
Description of Job Function
Supervises Student Services Advisors located in the Answer Center, who advise students concerning admissions requirements, registration and new student processes, graduation procedures, financial aid information and processing, and resolve enrollment issues.
Plans, implements and supervises activities and programs for student services.
Hires, trains, and supervises staff in the Answer Center and in student services.
Analyzes student systems and relational databases in order to resolve systemic problems and concerns related to the overall enrollment process.
Implements college policies, guiding principles, objectives and functions in accordance with the philosophy of the College.
Manages the campus enrollment processes.
Provides evaluation reports regarding progress in achieving measurable student services outcomes related to program quality, student performance, and student learning outcomes.
Coordinates campus student services managers on enrollment processes and system improvements.
Develops and implements plans to provide increased student services access during peak enrollment periods.
Implements system and process changes related to the student experience in collaboration with the Dean of Students.
Resolves complaints regarding the enrollment process.
Provides leadership and serves as a resource person on assigned councils and committees.
Represents Student Services and the campus to various college and community groups.
Makes recommendations to the Dean of Students and the Executive Dean on matters related to student needs.
Assumes responsibility and works with students resolving discipline problems suspensions issues, 4th attempt process and academic probation.
Provides evaluation reports regarding progress in achieving measurable student services outcomes of program quality and student performance.
Performs other duties as assigned.
Qualifications
Drivers License Requirement
Drivers License Requirement Not Applicable
Required Qualifications
Required Minimum Education Master's Degree from a regionally accredited institution. Required Field of Study Other Required Qualifications Required License/Certification
Preferred Qualifications
Preferred Education & Field of Study
Masters degree in counseling, student personnel, or related field.
Preferred Type of Experience
Experience working with students in an educational setting.
Preferred Licenses/Certification
Knowledge, Skills and Abilities
Knowledge, Skills and Abilities
Knowledge of student development theory.
Knowledge of the principles and practices of supervision.
Skill in effectively communicating, orally, in writing, and in individual and group settings.
Skill in the use of personal computers, general office software, and related technology, such as: relational databases; reporting systems; and student portals.
Ability to provide guidance and leadership to a diverse student services staff.
Ability to assess students developmental needs and translate theory into practice.
Ability to work in a flexible and fast-paced environment, and meet deadlines.
Ability to reason, exercise judgment and discretion, and make sound decisions.
Ability to analyze operational data, prepare reports, and make recommendations.
Ability to work efficiently and accurately with minimum supervision.
Ability to work independently, to initiate, develop, and implement programs.
Ability to work in and travel to multiple campus locations, including transitioning multiple times on a daily basis.
Working Conditions
General Working Conditions
This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.
Job specific working conditions Job Specific Designation
Supplemental Questions
Required fields are indicated with an asterisk (*).
Documents Needed to Apply
Required Documents
Optional Documents
The winner of the inaugural Aspen Prize for Community College Excellence, Valencia College is one of the largest community colleges in Florida, teaching more than 73,000 students annually.
But it's our quality of education, not size, that truly makes us great. Our Honors program is viewed by the National Collegiate and Southern Regional Honors Council as one of the exemplary programs in the nation. The Orlando Sentinel dubbed our fine-arts faculty one of the best in the region, and director Steven Spielberg called our film program one of the best anywhere. But the opinions that matter most are those of our students, and 92 percent say we met or exceeded their expectations on overall quality of education.
We strive to ensure that equal access to higher education belongs to everyone, because the future does, too.
We stand in the gap between what is and what can be. We pave a path to true potential. Whether it’s helping students land a dream job or continue on to the university of their dreams, we do everything in our power to make that possible for each and every one of our students.
Recognized as one of “The Great Colleges to Work For” by the Chronicle of Higher Education, we understand the importance of fostering a collaborative environment that encourages teamwork, creativity and the achievement of a true work/life balance.
At Valencia College, it’s more than just a job. We’re committed to helping our students reach their full potential by providing them with the right opportunities, the right tools and the right support. And that begins with recruiting the right talent.
We seek leaders. Inspirers. Motivators. Educational enthusiasts, passionate optimists and experienced realists. Individuals who not only believe in our students, but will help our students believe in themselves.
Valencia College has six campuses as well as a School of Public Safety, an Advanced Manufacturing Training Center and a District Office, all conveniently located throughout Central Florida and easily accessible by local freeways, expressways, and surface streets. But the convenient commute is just part of the appeal. With beautiful year-round weather, endless entertainment and dining options, and world-famous attractions, there's no shortage of incredible ways to spend your spare time.