Manager, Supply Chain Operations - Orlando Health - Health Central - Full Time

Position Summary

Responsible for activities associated with utilization management, reduction of variation, strategic planning, physician relations, supplier relations, and inventory optimization. Manages the overall performance of the centralized procurement, customer service, electronic catalog and warehouse management information system services.

Essential Functions

• Develops and continually assesses current job descriptions for all areas of Supply Chain Operations.
• Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling.
• Monitors the operating budget and critical success factors while achieving prescribed objectives within span of control; compilation and preparation of monthly procurement/systems reports including review of expenses and other budgetary data for all areas of responsibility.
• Utilizes sound communication and motivational techniques in supervising, coaching, counseling, and disciplining subordinates, responsible for semi-annual employee performance evaluations.
• Provides strong leadership direction and project management.
• Responsible for ensuring that receiving occurs according to policy.
• Responsible for establishing and maintaining Quality Assurance/CQI programs and reporting mechanisms.
• Knowledge of state and federal regulations and hospital information systems.
• Establishes and maintains effective relationships with other management staff, employees, physicians, vendors and the public.
• Establishes and monitors goals and objectives, including Critical Success Factors and operating budget.
• Demonstrates strategic agility by anticipating future consequences and trends accurately.
• Develop, and implement business plans to capture all opportunities, through inventory consolidation, contracting standardization, and utilization.
• Active involvement in value analysis to review new products, services, and capital equipment and ensure strategic alignment and standardization.
• Coordinates the inbound and outbound procurement process between vendors and customers including the issuance of purchase orders, receipt validation and confirmation of orders.
• Develops appropriate distribution processes in all areas to optimize efficiency and customer satisfaction.
• Ensures activities and responsibilities are consistent with the goal of a streamlined procurement process to maximize opportunities via HPG (or other GPO) contracts and negotiations.
• Establishes financial targets for the operational budget (variable non-salary). Using financial analysis, and forecasting through retrospective analyst, market trends, vender pricing, impending new technology, and product mix.
• Functions as the primary liaison to corporate departments such as accounts payable, supply chain and information services for all functions related to the procurement, receipt and payment of products and services.
• Implements supply chain improvement/cost management opportunities through appropriate business strategies, best practices, and benchmarking.
• Oversees inventory control team to assess inventory levels, charge capture efficiency, and revenue maximization.
• Works with Resource Team during product conversions to ensure a smooth transition.
• Train employees on the proper procedures for each customer account including the preferred ordering processes (electronic, template and or verbal) for hospital facilities as well as warehouse pars.
• Responsible for the management and optimal utilization of par locations and emergency supply carts.
• Plans and manages costs to respond to changing financial requirements.
• Possesses clinical, business acumen to assist in determining supply, equipment, and service commitments and compliance.
• Presents facts and recommendations effectively and professionally in oral and written form.
• Provide data to assist with utilization of space through warehouse consolidation, product rotation and adjustment of par levels as appropriate.
• Provides information and gains input from employees by conducting monthly staff meetings and 1:1s.
• Develops reporting mechanisms from receiving and supply areas.
• Coordinates the download of electronic inventory scanning devices and provides appropriate support
• Demonstrates a positive attitude and takes the initiative to implement changes to maintain a progressive department.
• Establishes work schedules to overlap with warehouse, vendor and customer requirements and ensures schedules are correctly implemented; ensuring that job functions are assigned effectively and completed accurately.
• Responsible for establishing and monitoring quality control audits of automated delivery receipts and mechanism for discrepancy resolution.
• Takes responsibility for professional development of self, and all staff members
• Works directly with customers and vendors in resolving invoice discrepancies, credits/returns and then implementing processes to decrease errors.
• Develops, implements, and monitors work plans while over-seeing subordinates.
• Displays excellent business presence and possesses the ability for critical thinking, excellent business acumen, and professional judgement.
• Coordinates with Supply Chain staff on troubleshooting when issues arise.
• Conducts timely performance appraisals, which contain mutually established goals.
• Coordinates activities and communication between all Supply Chain related departments to ensure consistency of behavior and corporate focus.
• Works with Facility Planning in the development of all future supply related areas.
• Reviews departmental performance and implements changes.
• Performs other duties as required or assigned by Director(s).
• Coordinates meetings with Directors and Regional Directors of Supply Chain and Team Members to review performance (fill-rates, lines picked, mis-picks, items added to catalog, PO lines etc.), posts for all to review and achieve with a goal on meeting customer expectations.
• Ensures technical competency of all departmental personnel.
• Establishes and implements policies and procedures which are fair and consistent while remaining compliant with all governmental requirements.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Responsible for monitoring change management process and discrepancy resolution.
• Responsible for conducting and coordinating physical inventories at all Supply Chain Operational locations.
• Ensures timely, accurate and safe delivery of products to all areas of Orlando Health.
• Responsible for problem solving, working directly with physicians and operational leaders.
• Adheres to Orlando Health policies, procedures, value statements, and Commitment to Excellence Standards.
• Develops long-term plans and programs to evaluate work accomplishments.
• Responsible for representing supply chain at an Administrative or physician level meeting to review and implement strategies to reduce cost, decrease variation, consolidate suppliers, and optimize the utilization of supplies and services.
• Responsible for the development and maintenance of key performance indicators to ensure productivity and compliance.

Other Related Functions

• Extensive knowledge of current trends in healthcare industry from provider, GPO, manufacturer, distributor and customer perspective to include but not limited to resource management, outsourcing, regulatory standards, logistics and new technology.
• Maintains professional growth for self to ensure current and appropriate knowledge base for area of responsibility.
• Excellent leadership skills including advanced analytical, conflict resolution, and technical expertise.
• Analytical skills necessary to gather and interpret quantitative and qualitative data relevant to supply chain and other areas under scope.
• Ability to anticipate challenges, manage through ambiguity, and problem solve.
• Builds strong business relationships with vender partners.
• Ensures appropriate fill rates and consistent service levels.
• Facilitates a positive coordinated working relationship with clinical staff. Maintains high visibility and access to physicians, and clinicians.
• Participates in staff meetings, education programs, committees, QI activities, and mandatory in-service education.
• Presents a consistent professional image in dress and communications.
• Demonstrates integrity, highly motivated and dedicated team player.
• Participates in local, state and national professional organizations.
• Participates in hospital activities and represents the hospital in delegated functions.
• Strong people orientation to work comfortably in large and small team settings.

Education/Training

• Bachelor’s degree in a relevant subject area such as business, finance, supply chain or relevant field; preferred.
• Relevant work experience will be considered in lieu of a degree.
• Comprehensive knowledge base of healthcare logistics, distribution center management, procurement, electronic data interchange, project management, WMIS and related technologies.
• Valid driver’s license
• Strong verbal and communication skills
• Experience with use of heavy equipment, such as forklift, pallet jack, dock equipment, etc.
• Ability to act independently
• Demonstrates initiative, dependability, and flexibility to work in a fast-paced work environment.
• Ability to review information and take action.

Licensure/Certification

• Comprehensive knowledge base of healthcare logistics, distribution center management, procurement, electronic data interchange, project management, WMIS and related technology.

Experience

• Ten (10) years relevant experience in Supply Chain Management/leadership within healthcare or related industry.
• Four (4) years relevant leadership experience required.