MANAGER SUPPORT LIAISON

The Manager Support Liaison serves as the primary bridge between the HR Department and NEMS's managers. This role ensures timely, accurate HR support, facilitates communication of policies and procedures and promotes a positive experience for management and leadership. This position will help streamline daily HR operations by ensuring information and updates are shared across all teams and departments.

ESSENTIAL JOB FUNCTIONS:

• Act as the HR point of contact for managers, responding to HR inquiries
• Assist and/or investigate employee relations matters by gathering facts, documenting concerns, and conducting investigations regarding workplace complaints, policy violations, misconduct, etc.
• Draft and implement HR policies and disciplinary procedures
• Communicate policy updates, compliance requirements, and HR initiatives to management and leadership
• Advise managers on performance management, corrective actions and difficult conversations
• Train new supervisors and managers on best practices, HR processes and workflows
• Manage performance evaluation processes, including scheduling reviews and tracking goal completion.
• Develop programs meant to promote employee engagement and satisfaction with the organization and reduce turnover
• Conducts or moderates employee surveys, focus groups, or exit interviews.
• Ensure adherence to federal, state and local labor laws
• Maintain confidentiality of employee records and sensitive information at all times
• In person clinic/location visits to connect with and provide support to managers
• Attend monthly clinic meetings to deliver HR updates and report back on other organizational updates
• Provide HRIS system support
• Participate in HR projects such as process improvement efforts and assist with all areas of the HR Department as needed
• Performs other job duties as required by manager/supervisor.

QUALIFICATIONS:

• Bachelor's degree required, preferably in Human Resources, Business Administration or related field
• Minimum of 2 years of employee relations or HR business partner experience required, preferably in a healthcare or non-profit environment
• Valid CA Class C Driver's license required with no violations per company vehicle usage policy
• PHR or SHRM-CP certification a plus
• Proficiency of HRIS platforms
• Knowledge of federal, state and local labor laws
• Excellent verbal and written communication skills
• Excellent active listening, interpersonal and customer service skills
• Strong problem solving, judgment and risk assessment skills to address complex issues
• High emotional intelligence to handle sensitive situations with discretion and care
• Ability to work with all levels of staff
• Must have strong organizational skills and be detail oriented
• Strong knowledge of Microsoft Office Suite
• Ability to multi-task and prioritize work
• Proven ability to work in a fast-paced environment

LANGUAGE:

• Must be able to fluently read, write and speak English
• Ability to speak Chinese (Cantonese or Mandarin) is an asset

STATUS:

This is an FLSA exempt position.

This is not an OSHA high-risk position.

This is a full-time position.