Title Manager System Administrator & Front End Operations
Application Review Date: March 18, 2026 Campus Location: Radford City - Main Campus
Work Authorization: Radford University employs individuals who are legally authorized to work in the United States. Applicants requiring new H-1B visa sponsorship will not be considered.
Job Description:
This position will serve as the Asset Works AiM software administrator, billing manager, and manager of work control administration. The position is responsible for ensuring the integrity of data within the Facilities Management AiM system. Responsibilities include:
• Technical and functional support of the AiM system development • Generation of reports utilizing BIRT, IBM Cognos, SQL, etc. for requests using available database systems • Daily management of the work control team • Prioritization of customized workflows • Communication with stakeholders • Analysis of Facilities billing processes and practices • Provide technical solutions that improve departmental effectiveness and efficiency • Integration of information between AiM Banner ERP and ArcGIS • Review and troubleshoot reports to determine accuracy of data and for proper functionality • Position manages system enhancements and quality standards of AiM • Ensures compliance with relevant State and University policies and procedures • Coordinates all end-user testing as new releases, upgrades, or enhancements are implemented • Researches, implements, and thoroughly tests and evaluates system modifications, upgrades, and enhancements
The AiM system is used by Facilities Management for customer requests, work order processing, purchase orders, departmental billing, and space management. Responsibilities include:
• Configuration maintenance • Upgrades • Report development and generation • Monthly billing • Technical and functional support of the AiM system
Participates in strategic planning and data analysis to assist in determining future needs and enhancements and develops workflows for the new ReADY request software and assists with technical support of other IT systems used by Facilities.
Required Qualifications:
Experience providing daily technical support for end users. Experience coordinating system upgrades and enhancements. Demonated knowledge of best business practices, state budget or accounting practices, and demonstrated good customer services attitude and abilities. Experience developing and maintaining training material. Experience configuring and maintaining enterprise applications. Experience with report writing and database design. Proficiency with Microsoft Office, SQL databases, and reporting tools. Demonated use of effective problem-solving, organized communication, and interpersonal skills. Ability to communicate technical information to end users and provide highly responsive customer service and manage competing deadlines. Ability to interpret and enforce University policies and procedures.
Preferred Qualifications:
Experience with Oracle databases and Mango databases and familiarity with JavaScript. Knowledge of the Banner ERP and/or familiarity with state reporting budget or purchasing requirements. Experience with multilayer work process software systems. Experience with AiM Integrated Work Management System API, BIRT Report writer, Cognos, Microsoft Power BI, Tableau, Crystal Reports, and familiarity with facilities organization. Experience supervising a team of employees.
Employment Conditions:
This position is designated as essential personnel and is required to work during authorized closings and emergencies.
Is this position Grant Funded: No Is this position restricted: No Is this position eligible for telework: No Hours Per Week: 40 Months per Year: 12 Statement of Economic Interest Required: No FLSA Status: Exempt Work Classification: Classified Staff Normal Work Schedule: 40 hours per week, some nights and weekends
Employee Classification: IT Specialist IIDepartment: FM Maint & Oper Salary: $67,700 - $84,000 depending on experience Department Contact Name: Londa Alley Department Contact Phone: 540-831-7802 Department Contact Email: alley5@radford.edu
Equal Opportunity Statement: Radford University does not discriminate with regard to race, color, sex, sexual orientation, disability, age, veteran status, national origin, religion, or political affiliation in the administration of its educational programs, activities, admission, or employment practices.
Clery Statement: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, Radford University publishes an Annual Security and Fire Safety Report. The report includes the universitys policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus. As a prospective employee, you are entitled to a copy of this report. The report and statistical data can be found online at Radford.edu/police. You may also request a paper copy of the report from the Radford University Police Department located at 810 East Main Street, PO Box 6883, Radford, VA 24142.
Reasonable Accommodation Statement: If you are an individual with a disability and desire accommodation in the application process, please contact the hiring department.
Criminal Background Check Statement: Radford University is committed to ensuring a safe and secure environment for all employees, students, volunteers, and stakeholders. As part of our hiring and screening process, we conduct criminal background checks in compliance with Virginia Code § 19.2-389 and other applicable state and federal laws. Successful candidates will be required to have a criminal background check.