Manager & Team Lead

Our team assists healthcare providers with remediation of 3rd party accounts receivable, call center support and a variety of revenue cycle outsource capabilities. Team leads supervise and promote teamwork to Patient Account Representatives I and II and assign work activities to deliver superior third party A/R account remediation, productivity, and quality outputs.

Responsibilities:

• Manages assigned staff and provides supervision and oversite to associated workload; tracks individual and team success against pre-defined key performance indicators

• Assures that staff are following procedures outlined in the respective client's Playbook/Detailed Procedure Document to assure compliance

• Provides assistance to staff by answering questions, reviewing policies or procedures, addressing escalated issues, researching accounts, or providing feedback to staff

• Participates in client meetings and advises on A/R issues and denial trends

• Provides timely and consistent feedback to employees under their span of control relating to job performance

• Leads training and continuing education classes to assigned staff

• Expanded knowledge of hospital/physician revenue cycle with specialization in billing, follow-up, third party A/R account resolution and call center activities

• Demonstrates excellent verbal, written, and interpersonal communication skills

• Proven track record and experience with managing and directing people to achieve common goals

Experience:

• Minimum of 2 years Healthcare Revenue Cycle experience supervising staff members with specialization in 3rd party A/R management

• Associate's degree or equivalent required; Bachelor's degree preferred

• Hands-on experience using Epic, Cerner, Invision, Soarian, McKesson, Allscripts, Meditech and other industry recognized Revenue Cycle Management Systems preferred