Manager, Technical Account Manager

Proofpoint

Sacramento, CA

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Best Practices, Best Sales Team, Career Development, Cloud Computing, Coaching, Communication Skills, Compensation and Benefits, Computer Security, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Health Maintenance, Improvement Metrics, Internet Security, Mentoring, Microsoft Outlook, Network Connectivity, Performance Analysis, Performance Management, Performance Metrics, Post-Sales, Power BI, Protective Services, Resource Management, Risk Management, Sales Management, Sales Support, Salesforce.com, Software as a Service (SaaS), Strategic Accounts, Team Lead/Manager, Technical Leadership, Technical Sales
LOCATION
Sacramento, CA
POSTED
Today
About Us:


Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.


How We Work:


At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:


Bold in how we dream and innovate


Responsive to feedback, challenges and opportunities


Accountable for results and best in class outcomes


Visionary in future focused problem-solving


Exceptional in execution and impact


The Role


Proofpoint is seeking a Manager, Premium Security Services, to lead a team of Technical Account Managers responsible for driving technical success and adoption across our enterprise customer base. This role is focused on coaching and enabling TAMs to deliver exceptional post-sales technical guidance, ensuring customers realize maximum value from Proofpoint solutions. The Manager will collaborate closely with Customer Success, Support, and Sales teams to maintain customer health, mitigate risk, and support renewals and expansion.


Your day-to-day


+ Lead and develop a team of Technical Account Managers, providing mentorship, performance feedback, and career development.

+ Drive operational excellence by implementing best practices, playbooks, and processes for technical engagement and lifecycle management.

+ Monitor customer health and program delivery, ensuring TAMs proactively address risks and deliver value-based outcomes.

+ Collaborate cross-functionally with Support, Engineering, and other Customer Success teams to resolve any escalations and improve the customer experience.

+ Report on team performance and customer metrics, using data-driven insights to guide strategy and resource allocation.

+ Support strategic accounts by participating in executive-level technical discussions and customer business reviews as needed.


What you bring to the team


+ 5+ years of experience in Technical Account Management, Customer Success, or related customer-facing roles in SaaS or cybersecurity.

+ 2+ years of experience managing, mentoring, and leading a customer-facing, technically oriented team.

+ Strong technical acumen with the ability to understand and articulate complex solutions (cybersecurity experience preferred).

+ Very strong customer service, and excellent communication and relationship-building skills, including experience engaging with executive stakeholders.

+ Proficiency in tools such as Salesforce, Gainsight, and reporting platforms (Power BI or similar).

+ Adaptable and willing to learn new technologies.

+ A data-driven mindset with experience using metrics to improve team performance and customer outcomes.


Why Proofpoint?


At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:


+ Competitive compensation

+ Comprehensive benefits

+ Career success on your terms

+ Flexible work environment

+ Annual wellness and community outreach days

+ Always on recognition for your contributions

+ Global collaboration and networking opportunities


Our Culture:


Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.


We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .


How to Apply


Interested? Submit your application along with any supporting information- we can’t wait to hear from you!


Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.


We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.


Our BRAVE Values:


At Proofpoint, we are BRAVE in everything we do, and our values aren’t just words—they shape how we work, collaborate, and grow.


We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact.


We value those with a visionary mindset who anticipate what’s next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people.


Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.


Find your network, your allies, and your biggest fans. We know that work is simply better when you’re surrounded by people who inspire you—who share ideas, cheer you on, and genuinely want to see you succeed. That’s why we offer social circles, sponsored networks, and connection points across teams and time zones—to help you find your people, build your community, and thrive together.


This isn’t just a job—it’s a mission to protect people and defend data in a world that never slows down. We’re building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable—because that’s what it takes to stay ahead. And we do it together, winning as one.


Be empowered to reach your full potential through meaningful challenges and personalized support—designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we’re here to help you get there.
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

About the Company

P

Proofpoint

Proofpoint, Inc. (NASDAQ:PFPT) is a leading cybersecurity company that protects organizations’ greatest assets and biggest risks: their people. With an integrated suite of cloud-based solutions, Proofpoint helps customers around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 100, rely on Proofpoint to mitigate their most critical security and compliance risks across email, the cloud, social media, and the web. No one protects people, the data they create, and the digital channels they use more effectively than Proofpoint.

If you’re looking for a customer-focused, driven-to-win organization with leading-edge products, you’ll find many exciting reasons to join our team. We believe in hiring smart, motivated, problem-solvers to cultivate a culture of collaboration and appreciation. We are an international company with locations in North America, EMEA and APAC, with each location contributing to our culture.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Computer/IT Services
EMPLOYEE BENEFITS
Performance Bonus, 401K, Employee Referral Program, Employee Events
FOUNDED
2002
WEBSITE
https://www.proofpoint.com