Manager - Technical Training

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country's best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves. Empowering employees, community members and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview

The primary purpose of this position is to manage the training programs for electrical operations, including lineman, electricians, and other technicians and mechanics, as well as gas operations, metering, gas field operations, and instrumentation. This role ensures compliance with all OSHA requirements, the Department of Transportation's PHMSA regulations, and operator qualification standards. Additionally, the position involves managing contractors, overseeing the training facility, and managing the performance of the instructors, including their schedules and interfacing with the business to meet regulatory requirements.

Responsibilities

• Supervise Technical Training and Work Procedures Specialists, Bargaining Unit instructors, and contractors in the development and delivery of training to support technical curriculums. Manage the accuracy and quality of recordkeeping and the learning itself.
• Provide fair leadership and guidance whether employees are remote or on-site, assuring on-site presence is adequately covered. Perform yearly evaluation and contribute to yearly calibration activities
• Provide leadership to the trainees of various schools including Gas Operations Operator Qualifications, Line School, Substation Electrician School, Continuing Ed programs, etc. Assure behavioral evaluations are fair and well documented, shared with employees in timely manner, and communicated to Field Managers and Field Supervisors.
• Assure instructional materials are developed, kept up to date, and coordinated with those who manage the storage of the content. Manage large-scale development projects including materials, activities, simulations, evaluations, and communications to support training assignments.
• Set priorities and juggle resources to assure we can meet customer needs with instructor and student training schedules.
• Supervise the building of simulations, acquiring resources, and securing the vehicles and equipment to conduct training.
• Maintain the ability to deliver technical training, as required, to meet the demands of peak work load periods or when a substitute is needed for the lead instructor.
• Contribute to budget control through the effective and efficient use of personnel, materials, tools, and equipment.
• Responsible for enforcing the standards of integrity, AA/EEO policies, safety rules and procedures applicable to the training process.
• In-person supervision of employees to ensure compliance with FLSA wage and hour issues as well as to monitor compliance with safety rules.
• The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

Required Education:

• Bachelor's degree in safety, training, human resources, engineering, or other related or technical field, OR journeyman level experience in a relevant trade OR experience equivalent military training/rank.

Required Experience:

• 5+ years' experience in safety, training, or utility operations or related field. This position requires utility experience

Preferred Qualifications:

• 2 years of Leadership experience
• Proficient in Microsoft Office tools used to develop instruction (e.g., Word, PowerPoint, navigating SharePoint sites)
• Willingness to learn and obtain qualifications for instruction and instructional design
• Current CDL