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Manager, Ticket Operations and Donor Services

George Mason University

Fairfax, Virginia

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JOB DETAILS
SKILLS
Athletics, Background Investigation, Baseball, Basketball, Customer Relations, Customer Support/Service, Donor Relations, Event Management, Financial Reporting, Inventory Management, Material Moving, Operations Management, Pricing, Problem Solving Skills, Reconciliation, Revenue/Sales Reporting, Sales Operations, Soccer, Sports, Storytelling, System Integration (SI)
LOCATION
Fairfax, Virginia
POSTED
30+ days ago
Department: Intercollegiate Athletics

Classification: Gen Admin Supv 1/Coord 1

Job Category: Classified Staff

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: On Site Required

Sponsorship Eligibility: Not eligible for visa sponsorship

Pay Band: 04

Salary: Salary commensurate with education and experience

Background Check: Yes

Motor Vehicle Records Check: Yes

About the Department:

George Mason Athletics unites communities by developing champions with a mission to inspire and transform lives through the power of sports. Mason Athletics serves 500 student-athletes in 22 NCAA Division I sports. We are a proud member of the Atlantic 10 Conference with over 20 Conference Championships, NCAA Championships in Women's Soccer and Men's Indoor Track, an NCAA appearance in Women's Basketball, an NCAA Final Four appearance with Men's Basketball, and over 30 individual National Champions. We are student-focused, education-centered, and committed to providing transformational experiences for our student-athletes and staff. Our five priorities are Student-Athlete Experience, Competition, Resources, Storytelling & Engagement, and Championship Culture.

About the Position:

The Manager, Ticket Operations and Donor Services will serve critical functions of both the Athletics Ticket Operations and Athletics Development initiatives. Primarily, this role will have oversight on all aspects of ticket operations for assigned sports, while also serving as the primary liaison to the Athletics donor community for priority seating and the annual renewal and seat allocation process during Men's and Women's Basketball. The role is designed to enhance the constituent experience by aligning ticketing and philanthropic processes, and ensuring a seamless and customer-focused approach for high-value supporters. The position will also support administration of the priority points system, assist with financial coordination between ticketing and development, and contribute to long-term planning related to annual fund operations and future system integration. This role plays an important part in revenue retention, donor satisfaction, and operational efficiency across external operations.

Responsibilities:

Ticket Operations Management & Customer Support for Assigned Sports:
  • Serve as the primary ticket operations contact for assigned Olympic sports (including Men's or Women's Soccer, Baseball, and additional ticketed programs);
  • Event builds and ticket setup including, but not limited to, seat inventory management/manifest maintenance, pricing, ticket distribution and fulfillment;
  • Ensure accurate and efficient execution of ticket reporting and reconciliation for assigned programs;
  • Collaborate with ticket sales, operations and development teams to support the annual renewal cycles;
  • Provide exceptional customer service to donors, season ticket holders, and premium customers; and
  • Serve as a problem solver for complex account situations that involve both ticketing and development components.
Donor Services Management:
  • Serve as a primary operational liaison for Green Coat Society & AND 1 Club members during annual ticket renewals;
  • Manage donor communications related to renewals, seating, benefits, and priority points;
  • Coordinate seat selections, adjustments, and administration of priority seating processes;
  • Assist with benefit fulfillment and provide high-touch customer service to priority constituents;
  • Administer and maintain the athletics priority points system, including donor inquiries; and
  • Support retention-focused communications and annual fund initiatives as needed.
Financial Reconciliation & Reporting Support:
  • Assist with coordination and reconciliation of financial information related to ticket and annual fund activities;
  • Payment tracking coordination across units;
  • Collaboration with business and development offices as needed; and
  • Ensure accuracy and clarity in revenue reporting tied to constituents and programs.
Event Management:
  • Manage all game-day ticketing operations for assigned sports;
  • Setup auxiliary box offices, maintaining proper cash handing procedures;
  • Transport materials and

About the Company

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George Mason University

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