Manager, TMC Operations [TN - Tdot]

Iteris is seeking multiple TMC Operations Managers to work out of the TDOT 1 & 2 regions. Under the general direction of the Project Manager, TMC Operations Manager manages the daily operations activities in accordance with the TDOT TMC Operations Manual, protocols, and policies.

Please note: The ideal candidate will be splitting their time between two locations between Knoxville, TN 37914 and Chattanooga, TN 37416.

What you will be doing:

Day-to-day management of the Control Room Operations staff, scheduling and resources, including problem resolution concerning Control Room OperationsEnsuring effective communication with the State Project Manager, TMC Team Leads and Shift SupervisorsEnsuring effective as-needed communication with the Contractor's Project Manager and other management staffEnsuring effective daily contact with all Contractor Shift Supervisors on a daily basisEnsuring effective face-to-face communication with all Contractor TMC Technician personnel on a weekly basis. At least once per month, the Contractor shall ensure that the TMC Operations Manager communicates in-person rather than virtual, unless otherwise directed by the StateParticipating in TIM Team meetings, TIM after-action review meetings, and ensuring appropriate interagency coordinationEnsuring appropriate interagency coordination with other RTMCsParticipating in TMC tours and presentationsAttending meetings as directed by the State to include Regional TIM Team meetings and others as directed.Preparing monthly reports of performance measures for Technicians and SupervisorsDetermining and using existing measures of effectiveness in terms of efficiency and effectiveness in providing transportation management, traveler information, and incident managementActively collaborating in updates to TDOT TMC Operations ManualActively collaborating in the development and update of Supervisor and Technician training and certification materials to conform to updates in the TDOT TMC Operations ManualModifying training materials as necessary as a result of system and employee performance analysisOverseeing the Supervisors and Technicians training and certification processEnsuring adequate staff coverage of the Control RoomPerforming all other tasks assigned by the State

What you need to be successful in this role:

Minimum of five (5) years' experience in the operations of a facility using employee policies and procedures, equipment, systems and software, tools, daily operations, and security and safety procedures similar to those described in the TMC Operations ManualUnderstanding of freeway management, traffic incident management, dispatching, traveler information, and traffic engineering principlesComprehensive knowledge of Incident Management operationsSkilled in the use of Advanced Traffic Management System (ATMS) applicationsSkilled in the use of the Windows operating systemHigh-level knowledge of Microsoft Word, Excel, and PowerPointGood leadership and interpersonal skillsGood understanding of key management conceptsAbility to clearly communicate technical information in layman's termsAbility to work alternate work schedules and be on-call 24 hours/dayAbility to author technical reports, manuals, and correspondenceAbility to coordinate real-time activities and prioritiesAble to always maintain a professional demeanor and appearanceAbility to clearly communicate technical information in layman's termsAbility to coordinate real-time activities and priorities

Iteris anticipates paying a base salary between $105,000 to $125,000 for this role. Actual pay offered may be below or above these amounts, depending on the individual's job-related knowledge, skills, and experience.

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