Manager, Training and Development

• Maintains and ideates strategies for The Creed Academy, the Creed digital learning platform, to consistently increase effective mobile knowledge transfer to all Creed team members.
• Utilizes company Project Management system, WRIKE, to manage and track all projects, appropriately collaborates with other departments, and moves projects to completion.
• Leads and maintains the administrative tasks for designated projects, including all team meeting notes
• Clearly organizes, communicates, and drives each product to timely and successful completion.

• Supports creation of and maintains T&D materials (concept to execution) including product knowledge, brand history, and brand selling ceremony.
• Supports development of effective training tools always focusing on end user and brand standards.
• Supports NYC office trainings including brand and new product launch trainings.
• Consistently builds fragrance expertise and is the go-to for ingredient and product knowledge

• Consistently focuses on meeting internal and external customer expectations.
• Supports driving the branded Customer Experience standards in all areas.
• Makes the Customer Experience a part of all training development and execution.

• Strong cross-functional collaboration, ensuring new product launch and T&D programs are effectively executed.
• Builds strong relationships with all NYO and Field partners, to positively influence others and ensure T&D is positively represented in all aspects of the brand.
• Collaborates with all business partners to maintain and build on product knowledge and Customer Experience protocol in retail channel.

• Effective facilitation in a variety of settings and able to flex midstream if needed
• Actively participates in National Sales Meetings, Launch Seminars, NYO learning sessions, and other meetings to support high performance results

• Works with the VP and Head of Training and Development to develop, execute and support Training and Development strategies for all Kering Beaute Americas brands.
• Supports consistent review and process/program improvements in Training and Development areas and proactively surfaces areas of improvement.

• Embodies the firm’s vision to inspire our clients through beauty innovations and the narrative of luxury while championing company practices and culture
• Seeks to promote and cultivate the company and brand awareness with external partners

• • Bachelor’s Degree required
  • 3-5 years relevant experience in Training in the Beauty and/or Luxury industry required (Experience in fragrance preferred)
  • Full understanding of effective education and training program practices with knowledge of competitive products/markets along with best sales practices
  • Previous ownership and development of effective training programs required, and creation of e-learning modules preferred
  • Excellent communication skills required
  • Technically proficient, including Microsoft Word, Excel, Power Point and Outlook
  • Innovative and strategic thinker, with a creative approach to business
  • Excellent writing, communication/presentation, interpersonal and customer service skills
  • Strong attention to detail, organizational skills, and follow-up
  • Team player who excels in collaborative work and thinking
  • Maintains a professional and confident demeanor, and exhibits patience when faced with reluctance
  • Ability to analyze the business and identify new functional growth opportunities
  • Good influencing skills with a strong negotiating acumen with clients
  • Possesses leadership qualities and the ability to manage + motivate the team
  • Skilled at successfully organizing, prioritizing and managing multiple projects
  • Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
  • Comfortable working with a small team and willing to take on new challenges/opportunities as they arise

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