Manager, Transfer Credit

The Transfer Credit Manager plays a central role in overseeing the evaluation and

management of transfer credits for both prospective and current students, reporting

directly to the Associate Registrar with a dotted line to the Registrar. This position

communicates clearly and effectively, both verbally and in writing, regarding the transfer

process, requirements, deadlines, and transferability of credits in alignment with

established policies. The position is also responsible for ensuring full compliance with all

university and departmental regulations and must clearly convey these guidelines to

both internal and external audiences. Additionally, the role requires taking initiative to

improve and streamline the transfer process. The transfer manager will be expected to

develop and implement a case management system tailored for transfer students to

monitor their academic progress, track milestones, and provide ongoing outreach and

individualized support. Skilled in reporting, the transfer manager will regularly review

reports to ensure accuracy of data, including those generated by Cognos, to identify

necessary corrections and ensure issues are resolved promptly.

Position Duties

Articulation and Program Management (65%)

• Organize and facilitate Off-Campus Study transfer workshops, ensuring students experience a seamless transition both to and from Off-Campus Study programs.

• Clearly explain current articulation procedures, rules, and policies to all stakeholders.

• Provide feedback to the Associate Registrar on workflow processes, technical challenges, training needs, and other pertinent topics.

• Maintain consistent communication with articulation partners such as Enrollment Management, the Office of Global Programs, and faculty members.

• Collaborate with staff in the Office of the Registrar to ensure students receive accurate and consistent information

• Provide support and work closely with the Dean of Transfer Students.

• Accurately interpret, apply, and communicate transfer information to support students in making informed decisions about their academic pathways (in-person, over the phone, or by email).

• Must have a keen understanding of how a role functions within the broader team or organizational ecosystem.

Credit Evaluation and Articulation (30%)

• Review student records to determine readiness for transfer articulation, ensuring compliance with established policies.

• Manage an active caseload of transfer students, recording all interactions to support continuity and ensure high-quality service.

• Collect and analyze data related to transfer students to evaluate the effectiveness of current processes and identify areas for improvement.

Other Duties as Assigned (5%)

• Process midterm grades, final grades, and academic standing
• Perform additional responsibilities as required.

Minimum/Required Qualifications

• Bachelor's degree in business administration or a related discipline.

• At least three years of experience in student services or enrollment management within higher education.

• More than three years of experience with student database systems such as Banner SIS, Slate, or equivalent platforms.

• Extensive experience-over three years-in evaluating and articulating transfer credits in a college or university setting.

• Exceptional oral and written communication skills, with the ability to clearly explain technical information.

• Ability to work well under pressure and with minimal supervision.

• Self-motivated and proactive work ethic.

Working Conditions / Work Schedule

• The primary work location is an on-campus office, with regular hours from Monday through Friday, 8:30 AM to 4:30 PM.

• Limited hybrid work options may be available.

Decision-Making / Guidelines

This position demands comprehensive knowledge of all Office of the Registrar and Enrollment Management policies and procedures. Frequently used resources include the Banner Student Information System, document management systems like Dynamic Forms, Slate, OCR-based transfer platforms, Denison's rules and regulations, and various online tools. The decisions made by the Transfer Credit Coordinator have a significant impact on students' academic progression and degree completion. It is crucial to ensure that all students receive consistent service and fair transfer credit evaluations through equitable decision-making.